iPhone 12 Pro Max dropping calls and poor phone signal

I do not understand why when you call Apple Support they act like they know nothing about this issue. This is so frustrating I wish was within my time frame to return this Iphone Pro 12 Max. Dropped calls, calls failed talking to someone and it fades in and out. I have replaced the sim, network reset and turned off 5g to no relief. I have a very expensive paper weight at this moment as I cannot use it. This issue when you google it is on multiple forums. When are they going to fix this issue? They offer to send a replacement phone but what good does that do if the issue is not resolved. Sorry, just so frustrated!!!!

Because they suck! I am not in the time frame to return this junk iPhone 12 Pro Max either and totally blows. Verizon sucks too they are zero help and such morons about the entire thing. They better sort this out asap!

Apple replaced my new iPhone 12 pro max after complete diagnostics run by both Verizon and Apple. Same issues now with continued dropped calls and fading in and out heard on the part of the party I’m speaking with.

For those of you having this issue here could you please chime back in and disclose your carrier?? I have Verizon and to date that’s the only carrier I’ve seen identified here.

Rock

I am on Verizon. Not sure carrier matters I have heard from multiple carriers. That is the whole reason I did not want them to send me a new phone. The issues is not resolved. Someone need to acknowledge this and fix it!!!

I have the 12 pro max and I’m having the same exact issues, my friends and family have constantly complained about dropped calls and audio breaking up when calling. At first this was only an issue when I’m driving and switching between 4g and 5g towers but now even when I’m parked and stationary the calls keep getting called when I’m talking to someone on the phone. The 12 pro max is a big disappointment, I hope apple comes out with a service program for the phones to repair the issue ASAP cause this is totally unacceptable!

5G rollout is still advancing with EE here in UK. Check your predicted coverage at https://coverage.ee.co.uk/coverage/ee and remember if you go very weak or out of coverage (including local shadows in the signal) the call WILL drop while the phone renegotiated a 4G connection.

I've been having the same issue and went through some trouble shooting with Verizon but did not fix the issue. I have just tried something I found in a web search, which was to shut off the Bluetooth for a bit then turn it back on. Well I turned it off and made a few trial calls without the Bluetooth. Well so far that is working. Will see if that corrects the issue. I'm sure Apple is working on an update fix shortly. Fingers crossed.

Turned off 5G here and so far phone is functioning ok for now, but all in all, this phone performs quite poorly compared to my trusty 8 that I used for three years. Typing lag on text, slow download of photos/pictures when using internet whilst on WiFi, dropped calls or whoever I am speaking with suddenly not being able to hear me. Did they rush this phone to market? Hopefully they are able to fix these issues soon. I have an appointment at Apple next week but something tells me I’m wasting my time. Already spent hours on phone with Apple support and of course the solution is......RESET. Lol

I have AT&T, highest unlimited plan and experiencing significantly worse reception compared to my 11 pro max. Also having issues with brightness changing itself (auto is off) and camera focus. If I hadn’t traded my last phone in this one would be in the garbage 🗑

Hello, I just purchase 2 Iphone 12 pro max 256gb on Dec 3. I am having the same issue. I took it into the Jump Plus store and they basically did nothing. I tried switching service providers from Fido to Telus and then back to Fido but still the same issue. Here is what I did to resolve the issue,

Open settings

Select "Cellular"

Turn off "Cellular Data"

Select Cellular Data Options"

Select Voice & Data and pick the 3G network.

Doing this gave me full bars within a few seconds and it is still working well.

Hope this helps, please let me know if this works for you.

So I just got off with Apple. They are wanting me to believe it is simply "bugs" in the software and will resolve the green orbs for the camera and the dropped calls which I know isn't the case. They said to restore the phone and if it still happens which it will they will swap out with another phone....so that is what I am doing. I am not sure why they play stupid as if nobody is having these issues. So more energy being exerted for nothing I am sure.

I had Verizon DOA my iPhone 12 pro max and give me a new one. They acted like they had never heard of the issue but it would activate back onto the network with the aim change. I got the new phone. The problems still exist not as severe but annoying just the same. Please fix this issue Apple!!!

I can’t believe this is still an issue! Spouse and I upgraded to 12 Pros and have issues with dropped calls/ other party can’t hearing you then disconnect. This is not a good sign Apple, is it the antennas?! We need a fix!

My iPhone 12 Pro drops calls more often than I’ve ever dropped calls since I joined Verizon in 2008. I don’t have many issues at home but I’m in a strong signal area. If I’m in a weak signal area, which may be on the edge of a towers range, it’ll constantly drop. If I’m driving it’s pretty bad too as it drops consistently. If someone sends me a text message within these drop zones the message is received by my device multiple times.

This needs a fix immediately. My phone is unreliable.

Had my 12 pro for 3 weeks now and it is a great phone for everything...Except its primary function, being a phone, My outgoing voice fades out every 1-2 minutes, I can hear the person on the call but they cant hear me. 2 calls to support, they say its a network issue, which is rubbish as the taking the sim out and placing it in my old XS max doesn’t give me the same issues. It is also not location or signal strength dependant. Tried a reset of network settings after a support call that did not help at all.

I know one other guy at work who says hes having the same issues and he is with a different network provider, so as far as I am concerned the responsibility lies with Apple....