iPhone 12 Pro Max dropping calls and poor phone signal

Turned off 5G here and so far phone is functioning ok for now, but all in all, this phone performs quite poorly compared to my trusty 8 that I used for three years. Typing lag on text, slow download of photos/pictures when using internet whilst on WiFi, dropped calls or whoever I am speaking with suddenly not being able to hear me. Did they rush this phone to market? Hopefully they are able to fix these issues soon. I have an appointment at Apple next week but something tells me I’m wasting my time. Already spent hours on phone with Apple support and of course the solution is......RESET. Lol

iPhone 12 Pro Max dropped call update:

I’ve turned off the 5G and Wi-Fi calling.

This has greatly improved, but not eliminated the problem.

The phone still drops calls, even while sitting in a chair in a strong

signal area but this now happens far less often.

I tried reset network settings, now I see minimized dropped calls.

So I just got off with Apple. They are wanting me to believe it is simply "bugs" in the software and will resolve the green orbs for the camera and the dropped calls which I know isn't the case. They said to restore the phone and if it still happens which it will they will swap out with another phone....so that is what I am doing. I am not sure why they play stupid as if nobody is having these issues. So more energy being exerted for nothing I am sure.

This problem is not exclusive to the 12 Pro. I have a 12 and the performance is atrocious. Forget WiFi calling. Have to turn that off. Have to turn 5G off. Then the phone becomes (somewhat) usable. Such a shame.

I turned off 5G data last Thursday. It only dropped call once out of 20 or so teleconference calls since then. I bought this one for 5G and now I have to turn it off when making calls? What a shame... I would return it had I not sold my iPhone X already. Hope it's not a hardware issue.

Yes same exact thing that happened to me constantly! I am telling you guys restore your phones by hooking up to your computer and then restore from a backup and that I bet will help. DO IT or stop complaining it did help.

I’m having the same issue with my phone. I’ve been in contact with Apple and Verizon and finally today Verizon admitted the issue is with them. They are still looking into the issue and have no resolution. More people need to call it in and request a trouble ticket. They have numerous tickets all linked to one parent ticket. The more complaints they get the more the better.

I solved my problem of constant dropped calls by returning my iPhone 12 Pro Max for a refund... and purchasing an iPhone 11. The 5G network on Tmobile in my neighborhood in Atlanta was a nightmare. More than half of my calls dropped. Sometimes I wasn't able to even make calls. I tried resetting the phone, the settings, turning on and off. Nothing worked. I was also told by people on the other end of a conversation that the reception quality was lousy.

My conclusion on the issue is that to enjoy 5G; one should get an unlimited data monthly subscribed plan and pay $80 or more (AT&T). Not all plans dully support 5G.

it also depends on the location, the carrier may turn off the 5G at locations when demand is less.

In Houston TX and on the East Coast connection is pretty good but in West Virginia connection gets poor.

In countries with lesser 5G investment the switches from LTE to 5G may cause drops. As advised, the best approach is to turn 5G off.

IOS 14.4 has not helped with the dropped call problem. I'm still running with 5G turned off and Wi-Fi calling off. It helps as I drop calls less often. Turning either back on results in not being able to finish even a short call with the call dropping.

My 12 pro max will NOT accept/answer a call on WiFi and if it does, I sound robotic to the person calling, and then it drops. I can dial out, but it drops within 5-10 seconds. The only workaround I have found is keeping WiFi off when you want to actually use this piece of crap as a “phone.” This is a pain because most times I forget I’m on WiFi and either answer or dial out and it’s a typical disaster, and I have to go into settings to shut WiFi off and try again. I have missed countless important calls, been dropped in meetings, etc. and for a $1200 price tag, this is beyond unacceptable. Apple needs to own this, fix it, or replace us all with new 11’s and reimburse the difference. Just admit the 12 was a flop, and move forward... but do right by your die hard customers.

I would not rely on the update alone. I spent lots of time with Apple support and the restore did seem to help things. I would do that first.

Interesting

Before the latest iOS update I forced LTE and the drops were just as frequent as with 5G enabled. With the latest iOS the issues have disappeared even with 5G enabled (for now anyway).

Same with me...switched to LTE only and no dropped calls or phone issues thankfully.