iPhone 12 Pro Max dropping calls and poor phone signal

This is very frustrating. I guess they do not monitor this site. The Verizon person was taken back he was like. I have never herd of this issue with the iPhone 12 you are the first one. Probably cause no one is going in the stores but calling. Even then they act like they have no idea. I am like google it, there is more than one discussion. I get the same from Apple. I just wish they would acknowledge they have a problem.

Today I experienced more issues which you all have already noted. My phone kept disconnecting from the network while walking.

The sound issue continues. On occasion, my display blacks out completely!!

I called Verizon again to note the issues and the IT person indicated they are “ aware”.

This problem is not exclusive to the 12 Pro. I have a 12 and the performance is atrocious. Forget WiFi calling. Have to turn that off. Have to turn 5G off. Then the phone becomes (somewhat) usable. Such a shame.

This problem is not exclusive to the 12 Pro. I have a 12 and the performance is atrocious. Forget WiFi calling. Have to turn that off. Have to turn 5G off. Then the phone becomes (somewhat) usable. Such a shame

There is an area near my kid’s school where I can recreate the network behavior perfectly every time. Now it’s doing it even with 5g switched off and forced LTE. I’m on Verizon using 12 mini. I’m genuinely starting to think this maybe a hardware issue, which would have huge implications for Apple.

I got the 12 Pro Max a couple of weeks ago. All was fine until I had to actually use it to make longer calls (longer than 3-5 minutes). What I have come to find out is that this phone is completely unusable as a "phone." I literally cannot stay connected to ANY calls. I've spent most of my day working with Verizon support. Resetting the network settings did nothing, in fact I think it made it worse. Now they had me erasing all content and settings and starting from scratch. It's presently restoring my backup. I pretty sure this won't work. In the .000001% chance that it does, I will report back but I'm sure others have tried it. I can't say enough how sorry I am that I traded my perfectly fine 11 Max Pro for this garbage. Apple needs to do something because this device is an epic fail. Flip phones from 20 years ago were better than this.

FaceTime and WhatApp (data) calls in wi-fi are fine. I hardly ever use the device for cellular calls so I have no idea on durability but the calls i made to 800- service centers worked well so far.

However, last Sunday data calls i made on cellular kept dropping. The call would mute and then disconnect. I will re-try making data calls on cellular and post back.

re network settings: i did reset as mentioned data calls on wi-fi works perfectly well. Hopefully, it will be the same on cellular.

Overall, iPhone 12 pro max is an upgrade in business emailing and following on lengthy readings. I am optimistic about the future solutions.

I did that three times with no real help It still shouldn’t be dropping calls and I guarantee it will get worse. I’ve gone through two phones already. It goes down to one bar and then it drops the call where my old 6+S has more bars and no dropped calls. It’s the antenna or something they need to fix! So I can buy a third one…

I turned off 5G data last Thursday. It only dropped call once out of 20 or so teleconference calls since then. I bought this one for 5G and now I have to turn it off when making calls? What a shame... I would return it had I not sold my iPhone X already. Hope it's not a hardware issue.

I agree. I observe that the disconnection happens when the device switches base stations. It definitely is a software issue which will be sorted through an update.

Obviously Apple observers this forum and they should be already working on a solution.

5G is new to all of us.

Exactly Apple touches in the notes on all the other BS that doesn't truly matter. God for bid they talk about real issues like not working as a phone. I still am getting dropped calls a bit. I did a complete restore and I think that did help a bit so others know. I hooked up the phone to computer and restored and then restored from the backup. I would highly suggest people having issues doing this.

Nope, 14.3 did not fix the problem. I can still re-create it perfectly in the same area every time. More and more concerned this is a hardware issue, not a software fix as they would’ve implemented it by now.

In fact, my bigger concern would be a neutering of some the phone’s abilities via software in lieu of a costly hardware recall to fix the issue.

I'm getting the update now. Just had a dropped call when I was in the middle of something important. :-( Did the update help at all? I'm scrambling now to find a back up phone. This is a disgrace. Praying the update addressed this!

I reset my network settings, and turned off my 5G so that I am still on LTE. The combination of these two actions have led to a reliable level of service. I am in an area where I have WiFi, but our 5G service is not yet stable. I believe there may be a lot of kinks to be worked out with the 5G antennas still. If this is the case for you, try resetting network settings and changing your cell settings to still use LTE until your 5G becomes stable.

Dude the reset network settings doesn’t do a thing to resolve anything! I spoke to upper tier techs from Apple for hours and restoring your phone completely did seem to help wipe some bugs away with the dropped call issue. Don’t waste your time with anything else believe me.