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can't open my scanner from my Hewlett packer

Says it fails to open a connection to the device. printer part works but not the scanner. deleted the printer/scanner and reloaded it still doesn't work. restarted computer that didn't help.




Posted on Nov 25, 2020 11:26 AM

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Question marked as Best reply

Posted on Nov 25, 2020 1:06 PM

SherryWalt wrote:

Says it fails to open a connection to the device. printer part works but not the scanner. deleted the printer/scanner and reloaded it still doesn't work. restarted computer that didn't help.




Apple direct download:

https://support.apple.com/kb/dl1888?locale=en_US



If you have continued issue:

The solution is to download this package which will update drivers and the certificate, copy & paste:

ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg 



download link above at the ftp address



1 reply
Question marked as Best reply

Nov 25, 2020 1:06 PM in response to SherryWalt

SherryWalt wrote:

Says it fails to open a connection to the device. printer part works but not the scanner. deleted the printer/scanner and reloaded it still doesn't work. restarted computer that didn't help.




Apple direct download:

https://support.apple.com/kb/dl1888?locale=en_US



If you have continued issue:

The solution is to download this package which will update drivers and the certificate, copy & paste:

ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg 



download link above at the ftp address



can't open my scanner from my Hewlett packer

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