iphone 12 pro max camera issues

Hi,

I got my phone replaced! The third time I went in they just replaced it because I had tried everything to fix the issue but it still kept coming up. Bring it into apple and they will replace it themselves, regardless of where you bought it from. As long as it is a genuine apple phone and it is within the 1 year warranty you have a right to replacement if the phone is doing something it shouldn’t. Bare in mind though, they will not replace it if it had any external damage like a cracked screen etc. so make sure it is on top shape. If you have apple care though, they will replace it for you even if it has external damage. You have 40 days after purchasing the phone to buy apple care.

I had the exact same issue with the main camera whenever it switched into low-light / night mode. Lines were visible in viewfinder and also burned themselves into the images and videos I took.

I contacted support and took the 12 Pro Max back to the Apple store. Diagnostics didn't come up with any problems at all. In the end they swapped it out for a new one on the same day. Now it's all good! Just a black screen in no-light situations as it should be.

I had the same problem with the camera on the back of iphone 12 pro max. I tried to reset but i didnt fix the issue. My phone is over 30 days for return. After came to Apple store, they checked and replaced the new phone for me under warranty.

Mine was less pronounced on photos too and very noticeable in video. Only difference is that the lines in my case were green, but very much the same pattern, starting left side and fading towards the right.

But it was there even on night mode photos, you might have to try it with even darker conditions or a long exposure shot to start seeing it though. Switch off lights and try taking a 5s-10s exposure.

My new swapped phone works perfectly well now.

Exactly the same issue you mentioned. The solution was the same for me as well, a restart. Leads me to believe it is a software issue as well.

I have been having the same problem since I’ve bought the phone and I’ve tried to factory to reset and it still shows up. Go to apple and ask for a replacement. I’ve been to apple three times with the promise that they’ll replace it but every trims they just try something new. You do have a one year warranty. The only thing that seems to stop it is if I restart my phone but it’s only temporary and the problem keeps persisting. It’s definitely a software issue.

My iPhone 12 Pro Max also have the same issue like yours. But I went Apple store three times they only reset the iOS and it became normal. They said it was caused by software issue.

You can probably go to any Apple Store if you bought it from them but you need a Genius appointment. If not it might have to go through your carrier network. Best to ask Apple. Just download the Apple Support App and start a chat with someone about this issue, they'll open a case and sort it out or direct you.

Has this issue occurred again since they swapped your phone? I've had this happen twice since I got the phone on launch day. Restarting the phone fixes the issue but this hardly seems right. Apple diagnostics came up with no hardware problems on my phone but I can't find any information from Apple addressing the issue or stating that it is a software problem.

Apple will replace the phone if there are no physical damages. For me, I will keep my phone for now and see if future software update will fix it.

Same here - it gets worst occasionally and better - I restart and it goes away but what a pain to do this every time you get it. It has to be a software issue.

That looks like it could just be night mode trying to process a completely black image, or it could be a camera issue.

Please contact Apple Support directly and they will be able to help you diagnose the issue further.

Contact - Official Apple Support

Hello,

I received a 12 pro max at its launch date on November 13, since Friday December 4 I have the same problem only on the main 1X camera which displays pink lines all over the screen when it switches to night mode.

I contacted the after-sales service on Monday and after sharing a screen to see the problem, they wanted to send it in for repair.

I refused the repair because the iphone is only three weeks old. I therefore negotiated an exchange for a new one.

but i am very unhappy because there is no stock and my iphone was returned by UPS and the new one is only arriving in 3 weeks.

I am without phones.

I’ve just had this issue return on a brand new phone after Apple swapped it for me previously! 😡

It seems to be more of a widespread issue than thought, or I’m extremely unlucky.

Though in this case a reboot seems to fix it temporarily. Not ideal however.

Just want to report back. I haven’t have this issue since last reset just before Christmas. Hopefully the phone will stay good.