iphone 12 pro max camera issues

I just realized same issue last Friday on my phone. My wife’s phone is perfectly fine. I also found the nigh mode photos are fine even the camera screen shows like this. However, the videos are not. Videos are exactly same as seen on the phone’s screen. hope Apple can fix this issue in next software release.

I have been having the same problem since I’ve bought the phone and I’ve tried to factory to reset and it still shows up. Go to apple and ask for a replacement. I’ve been to apple three times with the promise that they’ll replace it but every trims they just try something new. You do have a one year warranty. The only thing that seems to stop it is if I restart my phone but it’s only temporary and the problem keeps persisting. It’s definitely a software issue.

That looks like it could just be night mode trying to process a completely black image, or it could be a camera issue.

Please contact Apple Support directly and they will be able to help you diagnose the issue further.

Contact - Official Apple Support

Yes, I read your post.

I also read the LCIs were triggered.

Ultimately, Apple tends to go with what the LCIs say, but you can certainly try to plead your case.

We're all just users here, so we have no ability to influence Apple one way or the other.

LCIs triggered without liquid contact are not a common issue at all.

Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

I had the exact same issue with the main camera whenever it switched into low-light / night mode. Lines were visible in viewfinder and also burned themselves into the images and videos I took.

I contacted support and took the 12 Pro Max back to the Apple store. Diagnostics didn't come up with any problems at all. In the end they swapped it out for a new one on the same day. Now it's all good! Just a black screen in no-light situations as it should be.

In my case, when the issue occurs, night mode photos are clear. But video are not. Videos are exactly same as seen on the phone’s screen. The sample screenshot and photo were done in our office cloakroom. I will hold my phone for now till at least acknowledges this issue. At this stage, the replacement phones might still have same problem.

hi!!

I just recently got my phone (about five days ago) and everything was working fine. I tested out the back camera and it was working perfectly. Yesterday when I turned the camera on, I saw the lines and freaked out because I thought I had cracked it somehow.

I'm having the same issue with the pink/green banding when the phone switches into night mode. Sometimes the colors remain when I take a photo but not always. If the colors don't remain there is some artifacting in the image where the colored banding was in the viewfinder. I'm on with Apple Support now...will keep y'all posted!

Hello,

I received a 12 pro max at its launch date on November 13, since Friday December 4 I have the same problem only on the main 1X camera which displays pink lines all over the screen when it switches to night mode.

I contacted the after-sales service on Monday and after sharing a screen to see the problem, they wanted to send it in for repair.

I refused the repair because the iphone is only three weeks old. I therefore negotiated an exchange for a new one.

but i am very unhappy because there is no stock and my iphone was returned by UPS and the new one is only arriving in 3 weeks.

I am without phones.

Make sure you test it in night mode. Try taking a video in dark conditions using the main camera. Looks like signal interference or a connection / hardware / sensor problem to me. Manufacturing defects do happen on mass produced items like iPhones. Best to get a replacement if it’s a brand new phone.

You can probably go to any Apple Store if you bought it from them but you need a Genius appointment. If not it might have to go through your carrier network. Best to ask Apple. Just download the Apple Support App and start a chat with someone about this issue, they'll open a case and sort it out or direct you.

Hi,

I got my phone replaced! The third time I went in they just replaced it because I had tried everything to fix the issue but it still kept coming up. Bring it into apple and they will replace it themselves, regardless of where you bought it from. As long as it is a genuine apple phone and it is within the 1 year warranty you have a right to replacement if the phone is doing something it shouldn’t. Bare in mind though, they will not replace it if it had any external damage like a cracked screen etc. so make sure it is on top shape. If you have apple care though, they will replace it for you even if it has external damage. You have 40 days after purchasing the phone to buy apple care.

It’s not a software issue first of all, it’s most definitely hardware. And in low light the phone uses the main camera to do a digital zoom instead of using the telephoto camera. That’s by design, probably because the bigger chip and faster lens on it is still better even then rather than using the slower telephoto lens and getting a noisier image. Try it out by holding the telephoto lens closed with your finger and switch between them. Only in bright conditions does it use the telephoto lens.

Mine was less pronounced on photos too and very noticeable in video. Only difference is that the lines in my case were green, but very much the same pattern, starting left side and fading towards the right.

But it was there even on night mode photos, you might have to try it with even darker conditions or a long exposure shot to start seeing it though. Switch off lights and try taking a 5s-10s exposure.

My new swapped phone works perfectly well now.