I have ordered an iphone 12pro max on 18 november. Now only thing in the tracking it shows is Clearance in progress. Can someone help me how long is it gonna take or anyone in the same situation.

Yes, it is waiting to clear Customs. Still, if you ordered online from Apple, you still would have received a confirmation email, and that email will show your expected delivery date. That is when you should expect the phone. UPS has their own explanations for their shipping info.

Besides, this is a user to user support forum, Apple is not here. No one would know what you can expect.

I’m in the same boat. My iPhone 12 Pro Max has been in “Clearance in Progress” for over a week. Apple said my expected delivery date of Nov. 30 (today) and it’s still in China trying to clear custom. Hope I get my phone before Christmas at this rate. I’ve ordered other items from China and it got here in 5 days. So UPS has been a huge disappointment.

Me too, I ordered my iPhone 12 Pro on November 4th, and since Nov. 22 is in Clearance in Progress in the tracking from UPS. The first email from shipping and the apple order webpage says it will arrive today November 30, I don't know what to expect or what to do, they already charged my credit card.

Also in the same boat. Was expected to receive today, but still clearing. I spoke to a woman at UPS over the phone and she said that because of the recent situations (COVID), import is a lot harder and the freight being over...I believe 600 shipments was a lot of apple products to cover (loosely remembering conversation). But if it says it's still clearing, it's been cleared...just waiting on the green light for the goods to be handed over. And that was what I got from the conversation.

My expected delivery date came and went with no iPhone 12 Pro Max. Checked tracking and still saying Clearance in Progress. GF’s phone that was also expected 11/30 is in Alaska. Her expected delivery date also came and went without a phone. Now we’re concern amount the 14 days to return the trade in.

So no phones and trade in is due in a few days.

Trade-in is not due until 14 days after receipt. Nothing to worry about there. Was November 30 the outside of your expected delivery when first ordered? When you order, it usually will say delivery between one date and another, was it like November 22-30?

Dang. I thought i was the only one whose phone been “clearance in progress” since the 23rd of November. I contacted Apple and they are investigating UPS and see what happen. Apple said on their end my expected delivery date was Nov 30th and nothing came. But on my end it says Dec 9th-16th. But actually before that my expected delivery date was Nov 25th.

I understand that had to do with the delivery data after it was shipped, I was referring to when it was ordered. Shippers have been experiencing delays due to Covid. There have been delays all over the place, not just Apple.

I contacted Apple since I didn't receive my a iPhone yesterday (Nov 30 even the apple order and shipping email said it will) my tracking info still as "Clearance in progress", customer service from apple opened an investigation to identify why my package hasn't move since Nov 22, and they will be in contact with me for further notice... I'll let you know guys what happens with that investigation.

I was told by Apple the trade-in is due 14 days from receiving the TRADE-IN BOX. Not 14 days from getting the new phone or item.

also just chatted with Apple...my purchase may be lost as it’s still in “Clearance in Progress” and they can’t figure out what happened.

My wife's iPhone is in this same batch. We have received her trade in box. My iPhone came the same day it was released in the US, took the same UPS path go get to us. The time stamps on the photos match our tracking info as well, so they must be in one big batch to scan I guess? or on the same pallet and the pallet gets scanned, I find that to be interesting. She contacted apple today with little to no help. we are concerned about her trade in. This is the fist time we have been in the apple upgrade program, previously we were on the at&t 2 year contract. and last year we paid off our phones and kept them, as we skipped a year of upgrades. would normally go to the apple store at the mall, but covid, lol. oh and the mall isn't so safe sometimes, STL area, let time were were there there was a shooting over a box of shoes.