I have ordered an iphone 12pro max on 18 november. Now only thing in the tracking it shows is Clearance in progress. Can someone help me how long is it gonna take or anyone in the same situation.

Also in the same boat. Was expected to receive today, but still clearing. I spoke to a woman at UPS over the phone and she said that because of the recent situations (COVID), import is a lot harder and the freight being over...I believe 600 shipments was a lot of apple products to cover (loosely remembering conversation). But if it says it's still clearing, it's been cleared...just waiting on the green light for the goods to be handed over. And that was what I got from the conversation.

Dang. I thought i was the only one whose phone been “clearance in progress” since the 23rd of November. I contacted Apple and they are investigating UPS and see what happen. Apple said on their end my expected delivery date was Nov 30th and nothing came. But on my end it says Dec 9th-16th. But actually before that my expected delivery date was Nov 25th.

I contacted Apple since I didn't receive my a iPhone yesterday (Nov 30 even the apple order and shipping email said it will) my tracking info still as "Clearance in progress", customer service from apple opened an investigation to identify why my package hasn't move since Nov 22, and they will be in contact with me for further notice... I'll let you know guys what happens with that investigation.

Latest update....my gf’s (same household) phone, which was suppose to be delivered Nov. 30 and was in limbo like the rest of us here...is now considered LOST. Apple has processed her replacement phone being sent out in 2 days.

As for my phone chatting with a different rep at the same time....is still pending an investigation (12 days), but Apple believe it’s also lost in “Clearance in Progress”, but due to protocol, Id have to wait for an official investigation. (Sigh)

I understand that had to do with the delivery data after it was shipped, I was referring to when it was ordered. Shippers have been experiencing delays due to Covid. There have been delays all over the place, not just Apple.

Just another person here in the same exact boat (or pallet in this case). I talked to Apple and they started an investigation and said the same thing of it taking up to 12 days to find a resolution.

What. The. Actual. Stuck.

Jon Prosser from Front Page Tech on YouTube is making a video about this since it seems to be many people with this problem.

if anyone gets their iPhone or a resolution post it here please. I will too but not looking like I’ll get either of those any time soon.

Now it will probably take 2 weeks to get delivert in AUS. but wait for the email to imfomr that it's on it's way.

catahee

That’s because Shanghai is 13 hours ahead of US .

The times posted are local China and US times . Mine says it is in the “clearance” phase for the last 2 days “

My expected delivery date came and went with no iPhone 12 Pro Max. Checked tracking and still saying Clearance in Progress. GF’s phone that was also expected 11/30 is in Alaska. Her expected delivery date also came and went without a phone. Now we’re concern amount the 14 days to return the trade in.

So no phones and trade in is due in a few days.

I was told by Apple the trade-in is due 14 days from receiving the TRADE-IN BOX. Not 14 days from getting the new phone or item.

also just chatted with Apple...my purchase may be lost as it’s still in “Clearance in Progress” and they can’t figure out what happened.

Nov. 30 is the expected delivery date after item was shipped. Now there is no expected delivery date. My iPhone is in limbo.

Yep, the same thing happened to mine. Still waiting.... zzzz