I have ordered an iphone 12pro max on 18 november. Now only thing in the tracking it shows is Clearance in progress. Can someone help me how long is it gonna take or anyone in the same situation.
Just another person here in the same exact boat (or pallet in this case). I talked to Apple and they started an investigation and said the same thing of it taking up to 12 days to find a resolution.
What. The. Actual. Stuck.
Jon Prosser from Front Page Tech on YouTube is making a video about this since it seems to be many people with this problem.
if anyone gets their iPhone or a resolution post it here please. I will too but not looking like I’ll get either of those any time soon.
Latest update....my gf’s (same household) phone, which was suppose to be delivered Nov. 30 and was in limbo like the rest of us here...is now considered LOST. Apple has processed her replacement phone being sent out in 2 days.
As for my phone chatting with a different rep at the same time....is still pending an investigation (12 days), but Apple believe it’s also lost in “Clearance in Progress”, but due to protocol, Id have to wait for an official investigation. (Sigh)
I mean i wouldnt have worried if it had not passed the delivery date. Its been 3 days now passed the delivery date and apple reps just stick to their policies. I read on other pages that this investigation in nothing serious. They just make us wait for some more time and expect the carrier to deliver the package. Worst purchase-shipping experience ever.
Mine still says “Clearance in Progress”. My other phone (same boat) changed from Delivery date (missed) from Alaska back to “Cleared Custom” with delivery date removed again.
No freaking clue what is happening.
Your gf is getting a replacement because she didn’t do an investigation? I had the same delivery date but then the tracking changed to “clearance in progress.” So then i contacted Apple and asked me if I wanted to claim an investigation so I said yes and I couldn’t do anything after 12 days. but here all of us, have the same issue as your gf’s. Ugh!
Actually I didn’t request an investigation. We were both texting support next to each other and hers went straight to a replacement, while mine went straight to an investigation, even when both rep said, “looks like it’s lost”.
I think it comes down to who the rep is.
I had an email today saying they are replacing mine as well and i “requested a return” which i never did. and it will be delivered on Dec 24th, another 3 weeks of waiting -_- and i have to return the first iPhone i purchased but then idk if that one is ever gonna get delivered because it seems like it got lost and stuck somewhere. When’s your gfs’ delivery date for her replacement?
If it’s coming directly from China, there’s a chance something else on the freight needed clearance. I can’t begin to tell you how many times I have run into this. Meanwhile my roommate preorders from t-mobile rather than Apple direct and it comes from Kentucky. I don’t get it. But I’ll have it tomorrow I hope then o can start dealing with all the problems. And I hope they fix them quick. As my screen is cracked and I’m not moving backward, unless I absolutely need it.
I have an update too! I just saw an email from Apple saying that they are replacing my iphone and have to return whenever the other one comes. But I still have to talk to Apple about this.
My GF got her iPhone....mine still in limbo. Wish the rep replaced mine like they did hers.
My tracking status change today from clearance to in transit, I still don’t have a delivery date.
When you ordered the device, the email you received confirming your order shows a delivery date or a range of dates. You will be notified when it ships and your card will be charged at that point.
I meant it has been shipped by ups and currently its in china.
[Image Edited by Moderator to Remove Personal Information]
I have ordered an iphone 12pro max on 18 november. Now only thing in the tracking it shows is Clearance in progress. Can someone help me how long is it gonna take or anyone in the same situation.
