I have ordered an iphone 12pro max on 18 november. Now only thing in the tracking it shows is Clearance in progress. Can someone help me how long is it gonna take or anyone in the same situation.

That’s good for you! I wonder where’s mine :(

Let us know if you get it!

My tracking status change today from clearance to in transit, I still don’t have a delivery date.

This is nuts

Lucky. They are sending me a replacement as well and i called them and said the replacement isnt going to be here until the 24th ugh

Yes, it is waiting to clear Customs. Still, if you ordered online from Apple, you still would have received a confirmation email, and that email will show your expected delivery date. That is when you should expect the phone. UPS has their own explanations for their shipping info.

Besides, this is a user to user support forum, Apple is not here. No one would know what you can expect.

My wife's iPhone is in this same batch. We have received her trade in box. My iPhone came the same day it was released in the US, took the same UPS path go get to us. The time stamps on the photos match our tracking info as well, so they must be in one big batch to scan I guess? or on the same pallet and the pallet gets scanned, I find that to be interesting. She contacted apple today with little to no help. we are concerned about her trade in. This is the fist time we have been in the apple upgrade program, previously we were on the at&t 2 year contract. and last year we paid off our phones and kept them, as we skipped a year of upgrades. would normally go to the apple store at the mall, but covid, lol. oh and the mall isn't so safe sometimes, STL area, let time were were there there was a shooting over a box of shoes.

Your gf is getting a replacement because she didn’t do an investigation? I had the same delivery date but then the tracking changed to “clearance in progress.” So then i contacted Apple and asked me if I wanted to claim an investigation so I said yes and I couldn’t do anything after 12 days. but here all of us, have the same issue as your gf’s. Ugh!

Actually I didn’t request an investigation. We were both texting support next to each other and hers went straight to a replacement, while mine went straight to an investigation, even when both rep said, “looks like it’s lost”.

I think it comes down to who the rep is.

If it’s coming directly from China, there’s a chance something else on the freight needed clearance. I can’t begin to tell you how many times I have run into this. Meanwhile my roommate preorders from t-mobile rather than Apple direct and it comes from Kentucky. I don’t get it. But I’ll have it tomorrow I hope then o can start dealing with all the problems. And I hope they fix them quick. As my screen is cracked and I’m not moving backward, unless I absolutely need it.

When you ordered the device, the email you received confirming your order shows a delivery date or a range of dates. You will be notified when it ships and your card will be charged at that point.