Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 13" with M1 - Volume is way too low

Not sure if M1 MacBooks are tuned differently than a intel-MacBook Air but my Air has noticeably louder speakers. On a facetime call using my M1 MacBook Pro 13, I can hear decently at max volume, whereas Air would be at 3/4th volume level.

MacBook Pro with Touch Bar

Posted on Nov 27, 2020 12:23 AM

Reply
Question marked as Best reply

Posted on Dec 8, 2020 3:24 AM

I don't know if this helps - but I've found in the previously relocated items folder (from Catalina, files that are incompatible with Big Sur, I think) an entire folder called 'Audio' and there are a few things in there.


You can find it by going to the following folders in finder:


Users > Shared > Previously relocated items > Configuration > Library > Preferences > Audio



91 replies

Dec 15, 2020 1:31 PM in response to Seanessy_

I've just done the update - this could be a placebo effect buttttttttt - It sounds like they've boosted the treble quite a bit - talk to Siri and he'll speak with less bass.


Now, from my experience - when the treble is increased it makes the volume sound louder, however, this is just an effect because the pitch is higher. - the volume is actually still the same.


I honestly think that the speakers are the same volume, however, they do sound a bit better but not as good (or as loud) as my previous 2019 13 inch MacBook Pro.


I was thinking that maybe Apple put smaller (cheaper) speakers into the M1 to save costs (because of all the £££ they spent on R&D for the new chip) - they could easily make the M1 speakers the same volume as intel MacBooks (through a software update) but the speakers would get damaged due to the extra power (chemical power(battery)>electrical potential energy) driving them.


Let me know if I've got anything technical wrong here, GCSE science is as good as it gets 😅:).



Dec 19, 2020 7:08 AM in response to Lord_Pump

So quick update. TS called me back and wanted me to collect system diagnose files so could be sent to engineering. Fast forward a few days and was called back saying the files were not complete when sent. The goal was to see if the speakers were defective. Told TS I wasn't going through the process of sending them back to Apple as I feel its a waste of time.

The speakers IMO are not defective i.e not working or static sound etc. Its that the volume has to be cranked up almost to max which doesn't seem right. Volume levels up to 50% are not usable in most scenarios . Told them either a software update will improve them or Apple decided to use sub Pro speakers. Either way if the hardware is subpar software can only do so much to improve them (as Lord Pump pointed out). Told them to keep my case open. Along with submitting your feedback to Apple I would encourage all of you to call TS and open a case. Feedback is good but its not something they are going to call you back on. A created case is and gives more visibility of the issue. BTW I did download the latest update and its very hard to tell if it did anything and yes as others mentioned the update didn't state anything about speaker improvements. Has anyone thought they should have waited for 2021 model?

Dec 19, 2020 1:01 PM in response to Mobarlie

I created a case with Apple TS too and they told me to boot in SMB (safe mode boot) and restart normally after. I did not notice any difference.


I told him that the speaker is bit muffled and dampened compared with the older intel versions. He said he'll send it up the chain. Hopefully that'll grab their attention and perhaps issue a software update or release a newer version with a better speakers.


I don't regret getting M1 since I am super satisfied with the performance so far. Volume is not a huge concern, just bit annoyance.

Jan 20, 2021 1:32 PM in response to Albert P

I imagine hundreds, if not thousands - knowingly or unknowingly have been affected by this issue. It is really poor.


I don't want compensation for this, I want it fixed if it is a software issue. If its a hardware issue, oh well, it doesn't matter as much.


edit: looks like my free speech regarding the speaker issues has been moderated! - unconstitutional!


[Edited by Moderator]

Jan 26, 2021 4:35 AM in response to Seanessy_

I have just called the service with the same issue and subjectively I think it helped a lot (I have compared my m1 macbook pro with my macbook pro 2018 at the same volume level ). Try with restarting your mac in the safe mode:

1. Turn off your mac

2. Hold for 10 sec the power button

3. It should start in the safe mode --Safe mode options should appear, then hardrive icon next to it

4. Click shift and hold it till the moment when the "continue" button on the hardrive icon will change into "continue in the safe mode"

5. Click "continue in the safe mode"

6. Log in on your account

7. Log in again

8. Then shut it down

9. Turn on in normal mode.

10. It should work:)


Jan 27, 2021 2:09 PM in response to Seanessy_

I do not want to give anyone false hope but I have been on the live chat with Apple regarding this (*again*😭) I have quoted key bits from the conversation below regarding the M1 speakers:


"In this case, I will note the reported issue and explore having it looked at further."


"You're welcome and absolutely. Apple's discussion forum is designed to gather customer feedback so that software related issue can be addressed by upcoming updates. In this case, it won't be necessary for me to collect your information but I greatly appreciate your willingness!"


"So, I cannot be certain as to when the issue will be addressed but I'm confident that it will be fixed as it is our mission to correct these sorts of occurrences."




From this, hopefully in the next Big Sur update, we will have a solution!



Jan 31, 2021 4:07 AM in response to Seanessy_

I have the same exact issue. I just bought 13 inch MacBook Pro m1, the reason I bought is the sound of my old MacBook Pro early 2015 sound had issue (buzz sound in speaker output), and now I found the sound output is very quite, my wife challenge me with her 12 inch Macbook and sound is amazing in her MacBook ! how ironic old models sound is much better than newer MacBooks.

Mar 10, 2021 1:12 AM in response to willbaker13

I have submitted feedback too, there is no fix as of now.


From a marketing perspective, Apple did not promote the speakers as a unique selling point on the 2020 M1 MBP/MBA. However, I am pretty sure they did in all previous intel models.


The next MBP is going to be marketed as having better speakers than the 2020 M1 MBP - built in obsolesce. This will make it look like they have made the speaker better, but in reality, they will be the same as the intel 2013-2019 MBPs.


If a moderator deletes this, I will not be impressed

Mar 23, 2021 3:31 PM in response to Seanessy_

I am having the same issue as well. Did not perform a backup restore so I am positive the issue has nothing to do with older audio software incompatibilities as it is strait out of the box. My new Macbook Pro M1 audio is much lower than my older 2015 Macbook. I am rather disappointed with its performance in that regard must say. Would be great if the Apple team could come up with a solution soon.


MacBook Pro 13" with M1 - Volume is way too low

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.