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User profile for user: captainpinoy
captainpinoy Author
User level: Level 1
5 points

Error while printing message

Hi guys


Trying to print on my MacBook Pro and keep getting the pop up box "Error while printing". It says the same no matter what I am trying to print.


I've just recently installed Big Sur and this is the first time I've tried to print.


I've tried to add a new printer but keep getting the message:


"An error occurred while trying to add the selected device.


successful-ok-ignored-or-substituted-attributes"


Because of this I've not tried to remove and install the printer again as I can't add it.


The printer works as I've plugged it into the Windows PC and works perfectly fine.


I've entered safe mode and tried and it still doesn't work. I have been told to reset the SMC but I don't actually know what that does 😂


Any help would be greatly appreciated!


Cheers



MacBook

Posted on Nov 27, 2020 4:20 AM

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Question marked as Top-ranking reply
User profile for user: KMB_12
KMB_12
User level: Community Specialist

Posted on Dec 5, 2020 7:40 AM

Hi captainpinoy,


It looks like your unable to print from your current printer and when you try to add a new printer you get an error. Being able to print from your Mac is a great option when you need a hard copy of a document or try to print a photos. We're glad you reached out for help.


Are both printers listed as compatible as AirPrint enabled devices here:


About AirPrint


When you set up the printer were there any drivers installed from the manufacturer? Have you checked to make sure that those are up to date?


Update printer software on Mac


When adding the new printer follow the steps in the link below to add it in System Preferences > Printers & Scanners.


Add a printer on Mac


We hope this helps. Have a good day!

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2 replies
Question marked as Top-ranking reply
User profile for user: KMB_12
KMB_12
User level: Community Specialist

Dec 5, 2020 7:40 AM in response to captainpinoy

Hi captainpinoy,


It looks like your unable to print from your current printer and when you try to add a new printer you get an error. Being able to print from your Mac is a great option when you need a hard copy of a document or try to print a photos. We're glad you reached out for help.


Are both printers listed as compatible as AirPrint enabled devices here:


About AirPrint


When you set up the printer were there any drivers installed from the manufacturer? Have you checked to make sure that those are up to date?


Update printer software on Mac


When adding the new printer follow the steps in the link below to add it in System Preferences > Printers & Scanners.


Add a printer on Mac


We hope this helps. Have a good day!

Reply

Error while printing message

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