Mac Mini m1 bluetooth problems

Agreed, there are ALOT of comments with the same issue as we are having, excluding the pseudo fix posts about bootcamp and Win10.. Then intel based Macs under Big Sur, which feels like and entirely different problem. I used to have a bluetooth keyboard and mouse attached to my 2019 MacBook Pro running Big Sur with no issue. Anyway guess we wait until 11.2 or some news from Apple on this issue..

Is someone from Apple looking at this thread??? Maybe shed some light on this issue please?? It is really frustrating to know that a lot of users are having this problem and Apple thinks there isn’t any as support people are telling me!

I speak to them on a normal basis, actually got off the phone a hour ago and the problem is being able to replicate the Bluetooth crash/disconnect, they are reaching out to me 2-3 times a week, if anybody knows how to trigger the Bluetooth crash/disconnected let me know.

It is totally random / intermittent, you would think they have a team of people looking at these sorts of things as they come up, it should be easy to replicate considering how many people are having the same issue.

Easy: Connect 2-3 Bluetooth devices like headphones, mouse, keyboard... play some music via iTunes (there you get immediate audio feedback) now connect to a 2.4Ghz wifi and use an iPad as side car and start downloading/uploading stuff - move your head around and I guarantee you will hear the Bluetooth issues and your mouse will be unusable in no time

I have a question:

what is the definitive answer: when mine is the only account on the Mini ( and I am the administrator, obviously) who should the mouse and keyboard be named for in the BT status info?

should it say

username’s Magic Mouse and username’s Magic Keyboard are connected.

or

Administrator’s Magic Mouse and Administrator’s Magic Keyboard are connected.

Mine says Administrator.

I’m just trying to figure out my disconnect issue, where I can use the keyboard to wake it from sleep, but then immediately cannot use it to type a password.

my thinking is that the keyboard is associated with the system admin account, but there is not a keyboard associated with my named account.

So I can wake it, (via he admin account, (which may be the default account for monitoring BT for activity to trigger the wake) but then the system reloads its last known state, which was my named account, and asks for a password. But as there is no keyboard associated with this account, it then has to scan to find an input device. This might account in the delay between waking up and then subsequently seeming not to have a keyboard connected. When it finds a keyboard, it has the same BT identifier as the one used on the Admin Account, so names it after that.

There is then a similar delay, whilst it goes looking for a mouse.

does this make sense? Could this be a thing, or am I barking up the wrong tree?

Hello Wadenz

You might think it is a red herring the thread goes back a few years and I had mouse and keyboard umresponsive until you plugged the mouse in and keyboard and I used a mouse with batteries in no pointer on mouse.

If your Keyboard is not set up for your country language your will have problems and that is with any make of computer.

That fix worked for me I was told there is different keyboards some keys are in different posistions.

But that fixed worked for me when I just had Catalina and big Sur nor bootcamp Windows.

That is not the issue - there seems to be a firmware problem with the new chip. Apple support is telling everyone to do what they are told to... they simply can’t admit that there is an issue without prove from dev teams.

The Name of your mouse is irrelevant. It is simply an identifier for you as a human being!

That’s correct this has nothing to do with previous Mac Bluetooth issues this is a M1 Mac issue, I’ve had multiple technicians reach out to me trying to pinpoint the issue, the problem is that they need to diagnose it while the Bluetooth module crashes and I’m not able to replicate it on the fly.

Even so... I tried it anyway.

firstly making sure I had another wired keyboard and mouse, I then unpaIred them and then deleted them from the bluetooth list.

after a reboot with both of the BT devices switched off, I then went back into the BT menu and switched both devices back on.

initially they appeared as Magic Mouse and Magic Keyboard. Then I connected them both.

after doing this, they immediately appeared in the connected list as (my username’s Magic Mouse and my usernames’s Magic Keyboard.)

then I let it go to sleep for a couple of hours.

and now my problem seems to have gone. Please bear in mind that my problem was that I could wake it but then not enter a password because the keyboard was not connected at that point. But now it does work.

OK, I have also scanned most of the posts on this topic and have taken note that sometimes any particular “Fix” reported, does not remain “fixed” and later reverts to the errant behaviour. I will of course report back if I still have other problems, or if my main issue comes back.

But for now anyway, I did something and something changed - even if not fixed - at the very least.

G.

Yes, I found that option.

it may also have some bearing on my result. If you hold the shift and option keys when clicking on the Bluetooth logo on the status bar, then you do get a load of diagnostic information and options, including the options to reset the Bluetooth adapter as well as return all connected Apple Bluetooth devices to factory original state.

I also did both of these for good measure.

like I said, at the moment anyway, It seem to be as operational as it should be, but I also know this issue is known for coming back. So I will be watching out.

Did the exact same process about 3 weeks ago and worked great. Have lost connection 2 additional times since then and had to re-do the shut down and re-connect process. Stays connected for days. Trying now to troubleshoot circumstances as to when / why it disconnects. M1 iMac mini with new magic keyboard and mouse,

I'm 3 weeks into this with Apple support. They want me to do all the hard work; factory resetting, changing this device and that, logging everything to the second and sending in system logs. They've blamed third party software, usb drives, hubs, cables....actually they have not got the slightest clue. Nice dealing with customer support but hardly a good experience after purchasing a mini M1. Wish I'd purchased from Amazon, they'd not quibble and I could have returned. Apple on the other hand...nothing. Find myself going back to my Windows laptop each time I need reliability. Was thinking of buying a M1 Pro laptop, not beta testing that too.....

Haitch

MartinHaitch wrote:

Was thinking of buying a M1 Pro laptop, not beta testing that too.....

Please don't!

M1 Macbook Pro 13" has just the same problems with bluetooth (in my case with Magic Mouse 2 Black). I can only use my old Magic Mouse (1) with batteries.

And I'm also dealing with Apple's support for two weeks, and still nothing but steps, that you mentioned above.

I'm starting to think that they will never release any update for this situation.

I wonder if stakeholders know that they are about to loose a lot of money with apple shares falling down because of engineers mistakes and tech support not being able to fix this issue.

Also there's really a lot of bugs in Big Sur. I think 2020 is worst year for Apple's reputation with such attitude to quality that we all have used to.

Hello

I bought the 2018 version bit of issues with magic Keyboard English version and Mouse losing Connection all the time log in failure same password works . but okay now.

I Bought Dell monitor even 2500 Pixels was out of screen, The only screen that works is Lg24 4K MD but the first screen went black unresponsive back to apple, no2 pixel failure back to apple on No3 all good. but if you send it back within 2 weeks they will exchange but it took 10 day to get to me so it was 24 days old but exchanged just keep on to them.