iPhone 12 Pro Max Bluetooth Issues

Hello,


I am having Bluetooth connection issues with my iPhone 12 Pro Max. I could not been able to connect my iPhone to my headphones. (Denon AH-GC30). My iPhone does not see my headphones. Below what i did before asking this question.


I checked my headphones with my iPhone 7 plus - It works.

I checked my headphones with my Macbook Pro - It works.

Then i checked Bluetooth versions - both iPhone 12 Pro Max and my Headphones support version 5.


Lastly - i restarted my iPhone, updated to last version of iOS, reset network settings, but Bluetooth of my iPhone Does not see my Headphones.


What is wrong with it? Why such expensive phone, do not see my headphones, but my old iPhone does? Both have the same iOS 14.2.1.


(P.S. - could not select iPhone 12 Pro Max in device field, it does not exists here)


Posted on Nov 27, 2020 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2020 11:42 AM

I had the same issue - I have a pair of over ear headphones in the app for my headphones, I had to reset the devices that my headphones were paired to. Once I cleared that list, it immediately connected my phone. In short, reset your headphone so they are like new.

Similar questions

363 replies

Dec 19, 2020 7:17 AM in response to NIGHTSHIELD

Hi there. I just purchased a 12 pro and was having similar issues. I was so frustrated because I had just bought a brand new JBL Bluetooth speaker and Sony Bluetooth headphones and neither one would pop up in my Bluetooth options on my phone.


I realized that maybe some outside apps would help. Since I am using products that aren’t Apple products, I thought this might work... it did! I just had to o download a JBL app to connect my speaker and a Sony app to help connect my headphones. Each one took a few minutes to work (so patience is key). It’s annoying but I’m SO happy I don’t need to buy anything new- I mean, I just bought a new phone! Try it out, it definitely helps!

Aug 1, 2021 5:54 PM in response to NIGHTSHIELD

I am having the same problem. I used to have an iPhone XR that paired reliably with my Harley Davidson LiveWire. My new iPhone 12 Pro Max is only intermittently able to see the motorcycle and has never paired with it successfully.


Another iPhone 12 (not Max) that I have access to can pair to the motorcycle just fine as can an 8th iPad, so there is definitely something amiss with the Max.


I've tried deleting all Bluetooth devices, I've tried Reset Network Settings, and I've tried Reset All Settings to no avail.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Max Bluetooth Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.