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iPhone 12 Pro Max Bluetooth Issues

Hello,


I am having Bluetooth connection issues with my iPhone 12 Pro Max. I could not been able to connect my iPhone to my headphones. (Denon AH-GC30). My iPhone does not see my headphones. Below what i did before asking this question.


I checked my headphones with my iPhone 7 plus - It works.

I checked my headphones with my Macbook Pro - It works.

Then i checked Bluetooth versions - both iPhone 12 Pro Max and my Headphones support version 5.


Lastly - i restarted my iPhone, updated to last version of iOS, reset network settings, but Bluetooth of my iPhone Does not see my Headphones.


What is wrong with it? Why such expensive phone, do not see my headphones, but my old iPhone does? Both have the same iOS 14.2.1.


(P.S. - could not select iPhone 12 Pro Max in device field, it does not exists here)


Posted on Nov 27, 2020 10:08 AM

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Question marked as Top-ranking reply

Posted on Dec 1, 2020 2:50 PM

I cannot connect my 12 Pro Max to my cars Bluetooth (hands free calling only). It’s been driving me crazy.

I also have an issue with the echo auto. The phone keeps thinking it’s a pair of headphones instead of a Bluetooth speaker and keeps turning down the volume after a certain period of time.

It’s so annoying and I’ve been back and forth with Apple support and their engineers and they basically told me to contact Amazon—even though it works fine on my XS Max and 6s+.


This is so annoying and needs to be addressed immediately. When I’m driving this is a safety hazard.

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363 replies

Dec 17, 2020 11:37 AM in response to NIGHTSHIELD

Got my Pro 12 max today and transferred all data from my 6+ via the Mac finder. All fine, except for the BT connection to my Jabras 75 active pro. Teufel BT speaker works fine, BT Connection established immediately. Re installed the Jabra app without success. iPhone re started, BT on/off, nothing.

works all perfect on my 6 years old iPhone 6+ and my new 1350€ device don’t.

Dec 17, 2020 12:51 PM in response to Roy.Thong

Thanks for your fast reply. Get it all done in the meantime. Tried to connect my Teufel BT loudspeaker and it worked immediately.

So I knew that the iPhone is not the problem. Just forgot to set the Jabras to pairing mode (press both Jabra bottoms and hold them for about three seconds till the blue led starts to illuminate).

After that they appeared immediately in the BT settings. Love my 12 pro 👌

Dec 18, 2020 5:31 PM in response to Steephill1956

I wonder: Is everyone who is experiencing this issue, putting each of their BT devices into pairing mode, so it can pair with the new phone? That made a big difference for me. My new phone didn’t inherit the paired connections of all my BT gadgets, after being restored from backup. But when I put each device into pairing mode (typically by holding the on/off button for a few seconds) everything went back to normal - the phone saw the device, and was able to pair with it. I confess, it had been so long since I last paired the phone with a new BT device, I’d forgotten it was a necessary one-time step. Sounds dumb, but it worked for my iPhone 12 PM, after experiencing the same symptoms everyone is describing here.

Dec 19, 2020 5:55 AM in response to Sumner42

I have not read that anyone has the same problem as me. My iPhone 12 Max was fine when I got it and through the first year. It started in August 2020. It does recognize the Bluetooth, however unpairs and re-pairs every few seconds. I was told this was because the phone was trying to connect with other devices, however, I turned the Bluetooth off of all other devices and it still happens. I then turned off the Iphone Max 12 and paired it with my mother’s phone, and Whalla! Her phone, an Iphone 8, is fine. She passed away in October, and I now use her phone to listen to podcasts, music and stream movies, meaning I have two phones! It is extremely annoying to me, but when dealing with all that surrounds a loved one dying, I cannot spend time right now trying to fix this EXPENSIVE problem!


Anyone else experience unpairing and repairing?

Dec 19, 2020 7:17 AM in response to NIGHTSHIELD

Hi there. I just purchased a 12 pro and was having similar issues. I was so frustrated because I had just bought a brand new JBL Bluetooth speaker and Sony Bluetooth headphones and neither one would pop up in my Bluetooth options on my phone.


I realized that maybe some outside apps would help. Since I am using products that aren’t Apple products, I thought this might work... it did! I just had to o download a JBL app to connect my speaker and a Sony app to help connect my headphones. Each one took a few minutes to work (so patience is key). It’s annoying but I’m SO happy I don’t need to buy anything new- I mean, I just bought a new phone! Try it out, it definitely helps!

Dec 20, 2020 5:58 PM in response to devilzombies911

I’m in the same boat. I am not happy with my device. I’ve been thru 3 iPhone pro’s and 4 Bluetooth headsets and it’s definitely my phone. At this point I want my iPhone X back or money back so I can get a device that has a stable working Bluetooth.

Have tried the whole gamut of troubleshooting and starting over each time from new, updating as apple puts out. Still no luck from apple with 14.3 same issues.

Dec 22, 2020 10:30 AM in response to Kpatel07

We have 4 12 Pro Max and about 20 bluetooth devices to unpair and pair from the 4 XR to erase and trade-in. They all didn't work after we transferred data with the new system of laying the max and xr side by side. Unfortunately , this wonderful easy way to transfer also won't automatically tell the bluetooth devices to transfer it's love for the max. The users have to tell the bluetooth devices to forget the XR and accept the Max. Erasing the XR contents including from the iCloud did the trick for some of our devices but not all. Some like Bose, I had to use its app Bose Connect to pair with the Max. The iCloud updating is great but also created this problem.

Dec 22, 2020 12:43 PM in response to Jbail8459

Success! I have the early model Bose Soundlink and through Bose tech support was able to connect my IPhone 12 pro max today.

There are two methods for resetting the Soundlink

1) Hold down the mute button till you hear a sound - this resets the entire unit (this was unsuccessful)

2) Hold down the Bluetooth button till you hear a sound - this clears connected devices and was successful after a few tries. I had to power down the Soundlink a few times. At first it recognized the Soundlink on my IPhone (which it wasn't doing before) but no sound was transmitted. After the powering down of the Soundlink it began to play. At no time did I have to power down the IPhone. If you play with it you should be able to connect.

Dec 22, 2020 1:36 PM in response to NIGHTSHIELD

I’m having the same issue majority of devices on Bluetooth connect but some don’t. Strange as old XR connected perfectly, it’s only the 12 that doesn’t.


one of the most helpful answers I found was to go to settings, general and reset the network setting. Didn’t work for me but has worked for others so worth a try.


guess I’m just going to have to wait until a new IOS issue solves the problem.

iPhone 12 Pro Max Bluetooth Issues

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