You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Max Bluetooth Issues

Hello,


I am having Bluetooth connection issues with my iPhone 12 Pro Max. I could not been able to connect my iPhone to my headphones. (Denon AH-GC30). My iPhone does not see my headphones. Below what i did before asking this question.


I checked my headphones with my iPhone 7 plus - It works.

I checked my headphones with my Macbook Pro - It works.

Then i checked Bluetooth versions - both iPhone 12 Pro Max and my Headphones support version 5.


Lastly - i restarted my iPhone, updated to last version of iOS, reset network settings, but Bluetooth of my iPhone Does not see my Headphones.


What is wrong with it? Why such expensive phone, do not see my headphones, but my old iPhone does? Both have the same iOS 14.2.1.


(P.S. - could not select iPhone 12 Pro Max in device field, it does not exists here)


Posted on Nov 27, 2020 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2020 2:50 PM

I cannot connect my 12 Pro Max to my cars Bluetooth (hands free calling only). It’s been driving me crazy.

I also have an issue with the echo auto. The phone keeps thinking it’s a pair of headphones instead of a Bluetooth speaker and keeps turning down the volume after a certain period of time.

It’s so annoying and I’ve been back and forth with Apple support and their engineers and they basically told me to contact Amazon—even though it works fine on my XS Max and 6s+.


This is so annoying and needs to be addressed immediately. When I’m driving this is a safety hazard.

Similar questions

363 replies

Dec 23, 2020 1:45 PM in response to NIGHTSHIELD

Iphone 12 pro here 14.3 ios. I’m having problems with my car’s Bluetooth. Never had any issues with my old phones. I even tried in another vehicle. Same BMW e87. I have also a Bluetooth dongle for media streaming and same it keeps disconnecting. I can’t make a phone call. It’s frustrating. I’d rather change my phone back to Samsung than hearing ‘you have to update your car’s Bluetooth software. Apple fix this. It’s sad and shameful.

Dec 23, 2020 3:51 PM in response to EL16

I don’t think it is the iPhone Pro Max problem. Just have to reset all the Bluetooth by disconnecting and forget the devices and then pair anew. We have 4 phones and car phone Bluetooth and car music Bluetooth, home sound bar Bluetooth, two cheap wireless headphones, two Bose wireless speakers rap around neck all non apple systems and Apple TV, non apple light control systems 4, 3 non apple Bluetooth watches. They all are working after forgetting and pairing. My children handled 2 phones and they are techies so no issues from them. I am retired and non techie. I was very upset when no Bluetooth devices showed after the data transferred. I came to this discussion site and after reading and figuring I erased my trade XR and then in settings disconnected all Bluetooth and forgetting all devices and then pairing anew. Now everything’s working. We got 5G and boy it’s faster than my Wi-Fi. The cameras are the best. It’s the best.

Dec 25, 2020 4:11 PM in response to NIGHTSHIELD

Just received my new iPhone 12 Pro Max two days ago, upgraded from iPhone X. I had the same bluetooth issues as everyone here, where my new phone would not recognize any third party bluetooth devices, such as my Sony wireless headphones, external sound bar, speakers, etc. After much fiddling around and reading through this comment thread, here is what finally worked for me. On my old phone, I went to every listed bluetooth device and selected "Forget This Device". Then, after backing up to the iCloud twice (just to be sure!), I erased all content and settings from my old phone. I was going t have to do this anyway since I'm sending back my phone for the $700 rebate. I then accessed my Apple ID account that lists all of my Apple devices. I found my old phone listed, clicked on it and selected "Remove from Account". I restarted my new phone and then manually reconnected to each bluetooth device, same as I had to do originally, e.g., on my Sony headphones, holding down the power button for several seconds until the lights started blinking and then the device finally showed up on my phone. I am running IOS 14.3. Hopefully this helps someone else.

Dec 25, 2020 5:17 PM in response to Roy.Thong

I did these too but still have issues where bluetooth connects and disconnects continuously over. I turned off all bluetooth devices in house, removed any other devices from apple Id, “forget device” for LG headset. Worked with Apple support and still happens. It may not be the phone for you, but for many of us, it is clearly the phone, and Apple support agrees.

Dec 25, 2020 6:21 PM in response to gracezarou

If connecting and reconnecting is happening to all your Bluetooth connections then it’s the Bluetooth of your iPhone is broken and you should get a replacement. If it is only happening to some devices than it’s the Bluetooth devices that is broken or not compatible. The other thing that can cause it would be some others wave are interfering.

Dec 26, 2020 1:21 PM in response to devilzombies911

I was having the same problem initially with connecting my iphone pro max to my car's bluetooth, pro max did not even recognize my car at first. What fixed the issue was I had to delete all the phones connected to my car, and manually selected "add device" as there was no "instant connection" between pro max and car bluetooth. I did not have to do this with my 7 plus.

Dec 30, 2020 8:44 AM in response to marshemi

This worked for me: iPhone 12 Pro Max / For Escape 2016 (SYNC), both with most current software versions. I had three iPhones listed in the car bluetooth directory, one of which was the pre-exisiting iPhone X. I had swapped the sim from this to the iPhone 12 Pro Max when i configured the new phone.

I first deleted all existing phones, then tried pairing with the iPhone 12 Pro Max. It took numerous attempts over a 15 minute period but was ultimately successful. I have not tried using phone apps on the car screen yet. This was supposed to work on the previous setup but never did.

Dec 30, 2020 8:59 AM in response to robgal

I am so sorry for all of you who still can't get your phone to connect with a bluetooth device.


I have been getting these discussions updates everyday for more than a month now and it is getting annoying because it is the same issue but it is not the phone that is the problem. If it is, replacement is the only solution but some replace it thrice and still have the problem. It is obvious it is the user not understanding the technology involved. 


To stop receiving these updates, I have to unsubscribe. There is just no way out for me until I unsubscribe. It is the same as all bluetooth devices. You gotta figure it out for your bluetooth device how to unsubscribe or forget the connections. It can't do it by itself. 


 (music in background)Hall & Oates' No Can Do :"Easy, ready, willing, overtime. Where does it stop? Where do you dare me to draw the line? You got the body now you want the soul. Don't even think about it. Say, no go yeah. I, I - I, I'll do anything that you want me to do......Yeah but I can't go for that, no can do. I can't go for that, no can do...."


Don't let the phone and bluetooth devices take your soul. I can't go for that, no can do. Figure it out people. Good luck!

iPhone 12 Pro Max Bluetooth Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.