Apple TV "Computers" App Crashes

The Computers App crashes often when playing the first song of an album. It is not on every album just some. This is connecting to iTunes (up to date) through an Apple TV 4K on a Windows 10 PC (up to date). Goes to a black screen then the Apple TV menu comes back. Music App has no problems and when playing the same song on iTunes on the PC it has no problem. Signed out and In on iTunes, iCloud on iTunes on PC and Apple TV device. Turned Home Sharing off and on both places. Rebooted Router.

This has worked well for two years now it is having problems in the last week. The only albums I have added are iTunes purchases and downloads. I have uninstalled iTunes twice. Problem went away after reinstall for a very short time.

Reloaded problem albums and maybe it gets better for awhile but the problem always restarts.

It doesn't matter if it is an new album purchased on iTunes or one I ripped, MP3 or M4V.


Sometimes I go to the second song on the problem album and it plays then next time the Computers App crashes again.




Windows, Windows 10

Posted on Nov 30, 2020 3:19 PM

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2 replies

Dec 7, 2020 1:37 PM in response to MBrown0714

Hey there MBrown0714,


Thanks for reaching out to Apple Support Communities. It sounds like you’re having issues with an app quitting unexpectedly on your Apple TV and preventing you from Home Sharing. We’ll be happy to help with this.


You’ve done some great troubleshooting so far. Make sure you go through the steps in this article to help with apps quitting unexpectedly on your Apple TV:


If an app unexpectedly quits, stops responding, or won’t open


We hope this helps.


Take care.

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Apple TV "Computers" App Crashes

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