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Level 1

9 points

Can’t log in to App Store

I’m trying to update some apps on my phone and the App Store is asking me to sign in. However, when it prompts me to enter my info, it doesn’t allow me to enter my username (just my password). When I enter my password it suggest I reset my password because it’s incorrect. When I go to do that it’s displaying the username for my sister’s Apple ID (even though I’m signed into my own Apple ID) I think it thinks it’s my sister’s account and obviously my password doesn’t match her account. The problem is that I can’t change that field back to my account. I’ve tried signing out of everything, restarting my phone, and even changing my own password. Still no luck, what should I do?

iPhone 8, iOS 14

Posted on Dec 1, 2020 7:35 PM

Best reply

Eric Root

Level 10

684,105 points

Posted on Dec 1, 2020 7:49 PM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

Or you can try to set up Family Sharing between the IDs to keep access to your purchases.

Family Sharing.

Family Sharing - Set up.

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Can’t log in to App Store

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