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User profile for user: davinderfromphiladelphia
davinderfromphiladelphia Author
User level: Level 1
4 points

I got new iphone 12. It asked me to upgrade the software and once I upgraded it is stuck on Apple logo. I tried everything that you say. Nothing happens at all.

I got new iphone 12. It asked me to upgrade the software and once I upgraded it is stuck on Apple logo. I tried everything that you say. Nothing happens at all. I spent an hour with Apple support and it did not help at all. They want to me go to a store and due to my age, I am being advised not to go into any store. It is completely new phone out of the box. Can anyone help?

Posted on Dec 2, 2020 1:07 PM

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User profile for user: MrBill3
MrBill3
User level: Level 10
103,726 points

Posted on Dec 3, 2020 6:14 AM

Hello,

Start here:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

If you have access to a computer (Mac or PC), try connecting to it as explained in this link:

iOS update and restore errors - Apple Support

Good luck.

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I got new iphone 12. It asked me to upgrade the software and once I upgraded it is stuck on Apple logo. I tried everything that you say. Nothing happens at all.

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