New MacBook Air (M1, 2020) crashing all the time!

New M1 MacBook Air keeps crashing and freezing... I can't force quit as the keyboard becomes unresponsive.


Help!


Anyone else out there struggling with this?


I keep checking for system updates but nothing yet...

MacBook Air 13″, 11.0

Posted on Dec 3, 2020 2:19 AM

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Posted on Feb 2, 2021 1:22 PM

Erased and reinstalled OS at last 10

times. Apple sent it off for repairs twice. They couldn’t find any issues but still replaced logic board and touchpad both times. It still came back with same problems of freezing as soon as I used keyboard or touchpad. I was without a usable machine for almost two months from I bought it new. Spent many hours on phone with Apple support who didn’t have a clue and passed me around, often never getting back to me. They constantly refused to exchange it even though it was obvious the machine was a dud. Eventually they relented and I finally got a replacement. It works fine just as it should. And that was on 11.1 I remain convinced it was a hardware issue.

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New MacBook Air (M1, 2020) crashing all the time!

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