New M1 MacBook Air keeps crashing and freezing... I can't force quit as the keyboard becomes unresponsive.
Help!
Anyone else out there struggling with this?
I keep checking for system updates but nothing yet...
MacBook Air 13″, 11.0
Erased and reinstalled OS at last 10
times. Apple sent it off for repairs twice. They couldn’t find any issues but still replaced logic board and touchpad both times. It still came back with same problems of freezing as soon as I used keyboard or touchpad. I was without a usable machine for almost two months from I bought it new. Spent many hours on phone with Apple support who didn’t have a clue and passed me around, often never getting back to me. They constantly refused to exchange it even though it was obvious the machine was a dud. Eventually they relented and I finally got a replacement. It works fine just as it should. And that was on 11.1 I remain convinced it was a hardware issue.
I understand your frustration and as a former windows power user I can say that Macs last way longer and are a lot less problematic than their windows counterpart. My issues with my M1 were resolved by updating the OS and performing a SMC reset. Since I've done this I haven't had one crash and it has easily been two to three months. Before it would crash daily. I have both the M1 MacBook Air and the M1 Mini. Both resolved issues with the software upgrade and SMC reset (for the Air only).
Apple support has been terrific. I tweeted and they responded with a bunch of steps to try, one of which worked. The M1 Mac is a quality unit. They are putting the shine on the apple as we speak; maybe released a bit too soon before the software was fully ready. This is normal for most early releases to have a few issues. Would suggest you get with support and give them a chance to resolve the issues.
Cheers
no, I'm not running more than one profile at a time, so it's not related to that. But the Mac is running fine now, restarting in safe mode seems to have resolved the issue. thanks.
Do the problems go away if you boot in safe mode?
How to Boot in safe mode:
https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac
I have had the same issues and have referred to customer service rep and apple store, both of whom have wiped and reinstalled software apps. The system crashed again when I tried to enter this page.
New MacBook Air (M1, 2020) crashing all the time!
