New MacBook Air (M1, 2020) crashing all the time!

I think most of the bugs come from non-apple software ... in my case a safari extension and the pcloud software ... I think most of the vendors have not properly ported their software to arm64 yet and rosetta 2 is ... rosetta :) so it does not always works well ...

I have had a similar experience. The MacBook Pro M1 8 GB ram locks up with video still running and the touchpad cursor still moving around but no response to clicks. Keyboard works for a while then locks as well. I have to shut down with the power button. Happens about once a week, more often if I use it for many consecutive hours. I have reinstalled Big Sur and uninstalled non-Apple program as my chats and Genius Bar sessions have requested. It is off having its mainboard replaced after having the trackpad replaced a week ago. Many of the descriptions to date mention seeing beachballs and crashing.

So just to give you my feedback, if you look up in this thread you will see that I got a macbook M1 returned it, got a PC as replacement, returned it and got another macbook M1, I will not re-enter in the details, but what I get out of that : My first macbook M1 was crashing, the new one is working perfectly, not a single crash since I got it two weeks ago... it is just perfect, I use it for heavy computation (AI research) and it works fast and nicely ... I suspect that Apple may have some issue with the new processor (especially as it is the only processor engraved so small )... so I think if you have issue it means that your processor or motherboard has an issue, and I will advice you to : return your computer and get a new one (if you bought it from a nice company like Mediamarkt where you have 100 days no question return policy) or go back to apple store and have them fix it ... it is unacceptable to experience this type of issues on a computer in this price range ... (I think that by now apple is well aware of the issue, so they should not make any problem to replace the motherboard ...)

I bought a new Mac mini with the M1 chip. It was doing the start restart cycle. Apple replaced it and new one did the same. I called Apple support and person on other end said move to a different outlet. I was skeptical but did it . That cured it but stuck with long power strip. You might try that

I eventually upgraded to Monterey and haven’t had an issue since. I was nervous about it as I’d read lots of negative reviews. I asked customer support and that was their suggestion (screenshotted them suggesting it just in case it got bricked).

hey do you use magnet app?

i also use apple m1 macbook pro and also i feel freezing. but when i quit the magnet ,there are noting freezing

if my english bad take my apologize

have a nice day!

Boot in safe mode and see if the problems disappear. If so the issue is third party software, and an erase and clean install is the next step.

I resolved it by reinstalling the sotware, it has not crashed since doing this. Do a reinstallation seems to be the cure...So far. Plus I do not use Safari, maybe that’s really the issue??

PS I updated to 11.2 today and it’s fine.

Support pointed me to new update 11.4. Seems to fix my issues so far. Will run it for a few days more before calling it done.

It might help to understand the probable reason this is happening. Moving to a new chip means all the software has to be recompiled, basically rewritten. Apple did that with theirs, but cannot compel third parties. In the interim, Apple wrote an emulator, so the old software would run on the new chip - an essential, but inefficient and problematic temporary solution. In summary? Apple had no choice, It is probably going worse then they hoped. You should avoid 3rd party software as much as possible, and don't expect a quick easy fix.

Personally a complete clean install and only using Apple apps with no migration solved all of my problems. But that isn't a solution for many people.

I agree as soon as you don’t use custom extensions including in safari... safari crashing for me was link to an extension to access my university library books from everywhere ... this extension works fine on my surface and all other computers... but not on the macbook m1...

Same issue here. Beachballs appear when there is memory pressure - look at activity monitor (memory used). Once it hits 7GB of my 8GB, watch out! Firefox is the main offender on my mac but safari doesn't work with an important support site I have to use. Even with low memory pressure Safari is unreliable. You would think the browser shipped with the OS would be most stable but that's not it case - It is near rubbish. So frustrating.

I see below that 16GB machines are having similar issues so this may not just be memory pressure but memory management in general. Disappointing that this has not been addressed by apple, it may be design related. If that's the case, they'll never come out and say it.

are you running more than one session/profile opened at the same time? it seems there are issues with using multiple profiles;

try logging in one session/profile only and see what happens

I did a full factory reset and then did not install Google Chrome. I started using the web browser Brave and that has helped.