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"Passwords..." pop up appears and won't disappear since upgrading to Big Sur


Since upgrading to Big Sur on my 2017 Macbook Pro 15" this passwords popup appears on my desktop and won't disappear without a reboot. It highlights when I hover over it like I can click it but nothing happens.


I am running the following apps:


Chrome

Fantastical

MS Outlook

MS Teams

Omnigraffle

MS OneNote

MS Word

MS Powerpoint

MS Excel

Whatsapp desktop

iTerm2

Spotify

Safari

TextEdit


I feel as though it occurs after taking an action in Outlook but I am not sure what - it's just when I've managed to notice it recently. I have tried manually force quitting all of these apps and relaunching finder but nothing seems to get rid of it aside from rebooting.


Does anyone know what causes this or how I can stop it from happening?

MacBook

Posted on Dec 3, 2020 3:44 AM

Reply
6 replies

Dec 9, 2020 9:19 AM in response to Durcet

Hey there, and welcome to Apple Support Communities, Durcet!


From our understanding, you’re seeing a prompt for passwords that you are unable to clear without restarting. We’d be happy to take a look!


You mentioned that this seems to occur when using Outlook specifically, have you been prompted to enter a password at any time when using that app?


Also, if we can isolate when this occurs, then we’ll know the steps to take. Since you have a list of apps that this may be occurring in, let’s start by checking for updates for those by using: Use the App Store to update apps on Mac - Apple Support


If we can isolate this to a particular app, and it’s already been updated, we’d recommend removing the app and reinstalling it to see if the same thing occurs.


Cheers!

"Passwords..." pop up appears and won't disappear since upgrading to Big Sur

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