iphone 12 dropping calls

I work for 2 C-suite executives with brand new iphone 12's who are having the same dropped call issue -- more than 10 times a day frequently. They are on Verizon but I have read articles and other postings that it is across carriers. It's totally unacceptable for Apple & the carriers to blame each other .... what's the common denominator -- APPLE iphone 12's. Any news on it being fixed with an ios update soon??

My iphone 12 Pro has dropped calls every day. Never had that with my other phones. I think it is the 5G issue and it needs to get fixed. Would have never upgraded to this phone if I knew this was an issue.

We have iPhone 12 and 12 Pro Max both on AT&T and not a single dropped call yet since launch of both.

This leads me to ask those who are having dropped call issues the following questions.

1. Did you transfer the sim from your previous phone to your new phone? If you did, you should get a new sim which is provisioned for 5g
2. Go to Settings > Cellular > Cellular Data Options > Voice & Data - What is it checked? If you live in an area with minimal to no 5G service (5G is still rolling out across a lot of the world), and your phone is set to 5G, you'll drop calls. Change it to 5G Auto or if you don't have 5G where you live to LTE

Otherwise it seems from those posting here, the common issue is Verizon. You should be hammering Verizon on this as it's most unlikely an issue with the phone. The entity who controls calls on your phone is not Apple. It is your cellular provider.

I purchased a brand-new iPhone 12 Pro three weeks ago (an upgrade from my iPhone X, which I purchased in the spring of 2018).

I have tried literally every tip and suggestion on every forum I can find and nothing works to fixed the dropped calls issue. Not resets, not shutting off WiFi calling, not turning off 5G, not adjusting any other settings--NOTHING. I am on U.S. Cellular's carrier service in an area with very good cell service, typically. My calls are dropping completely and just cutting out all over the place. It's terrible. I only have a cell phone for my business (solo attorney with lots of clients), so this is affecting my job badly.

I am just at a complete loss as to what to do. I think this is very clearly an Apple software issue with this phone model, but are there any plans in the work for actually fixing it?

I have an iPhone 12 Pro with AT&T that I have had since launch day. I have had zero issues with telephone calls.

My wife has an iPhone 12 with AT&T also received on launch day. Also zero issues.

Same with my iPhone 12 Pro Max. Not only has it not drop the call, it has retained calls in areas past iPhones would regularly drop them.

The only thing of note is I do not have 5G on my AT&T plan. I am convinced carriers are having issues with 5G that are redirecting phones to channels that are not properly implemented on their cell towers, causing them to drop signals. We've seen this in the past when other new flagship phones have been released by Apple and other brands that have had the ability to connect to new frequency bands, but the towers have not yet been properly configured to service those bands.

In most all these cases a carrier update, not an iOS update, resolved the issue.

Yep! Same issue, both with my iPhone 12 mini and my wife's. A phone that can't make calls - WTH?? Spent hours on the phone (thankfully we have a land line!) with Verizon and Apple - no one is owning the problem. New SIM cards, dozens of soft/hard resets, remove/reinsert SIM card, etc. Very frustrating!

srtin wrote:

My iphone 12 Pro has dropped calls every day. Never had that with my other phones. I think it is the 5G issue and it needs to get fixed. Would have never upgraded to this phone if I knew this was an issue.

Yes, and mine has never dropped a single call, so it's not a universal hardware issue.

Experience with past phones is not predictive.

Contact your cellular carrier and let them know about your issues as well, as in every case where this issue has been fixed it has been a result of the carrier making changes.

I just purchased the iPhone12ProMax from Verizon wireless and am experiencing constant dropped calls. Wish I had seen this before I did the upgrade and sent back my iPhone8. Worse I can't even get through to Verizon, they literally will not respond. People with AT&T are telling me theirs work better than any other phone so there you go. This one is going to be a big hit for Verizon if they don't resolve soon.

You're anger appears to be misplaced. Sure, you can be mad at the phone, but when others like me are telling you that we have NO ISSUES with dropped calls on other services, like AT&T, it should be plainly obvious Verizon is the issue, not the phone. It seems there are plenty others with Verizon service complaining about iPhone 12. If you had AT&T, you wouldn't be here complaining.

OK.....I'm not sure what your assertions mean here except you have Verizon, which is causing your issues. No one I know with iPhone 12 (any model iPhone 12) is having issues on other carriers. And Forbes has had a burr up its butt against Apple for some time, so I don't take anything Forbes says about anything Apple with anything more than a grain of sand.

Shwnster wrote:

I'm also so deep into Apple it would not make sense to get out of the system for anything else.

The other variable is Verizon. I’ve had no issues at all with my iPhone 12 Pro on AT&T.