iphone 12 dropping calls

I submitted my issue about the iPhone 12 Pro months ago. My drop calls are still not resolved and neither T-Mobile or Apple can give any support or answers. Only our engineers are looking into the issue and someone will reach out to you. When they happen to reach out over 30 days later, they simple say we are still working on your issue.

Meanwhile I am still paying for phone bill and phone lease that I cannot fully use. Can anyone help?

I have AT&T as my carrier and an IPhone 12. The past 4 weeks my phone has been a problem. It drops calls, others say all is well the. Sounds like I went in a tunnel and finally drops the call. I can only make a call that connects by totally shutting the iPhone down and rebooting. When I do that, I get a message that I have a voicemail. However, that voicemail doesn’t show up for another 5 minutes. Today, one call dropped so I rebooted. Then, another friend called, we were talking and the. She was gone. I would have kept my IPhone 8 had I known this was an issue.

LTE is also very limited in rural areas, 3G seem to be best option and the iPhone 12 keeps dropping calls on 3G where as the 8 works flawless, you can lock it into 3G only, newest Samsung phones also allows you to lock onto 3G, I am also using a 3 watt booster.

Rjconn007 wrote:

Since I’m only allowed to speak for myself. My issue is not a carrier issue. It’s the phones inability to switch from WiFi to cell. My carrier works fine as long as I’m not using WiFi calling, from various locations and WiFi environments.

it’s clearly the phone. 12 pro is terrible.

UM........Wifi calling IS a carrier provided feature. Apple doesn't have anything to with Wifi calling. If it's not working right, it's an issue for your carrier to work out.

WiFi calling works fine. Cell works fine. It’s when the phone gets in between the two and tries to switch between them, fail. Happens in the same areas constantly. That’s not a carrier issue and the Apple engineers don’t say it’s a carrier issue.

You don't understand how this works; Apple can't do anything, it's the carriers who need to.

It's like buying a radio; the radio can work perfectly, but if the station is transmitting a poor signal there is nothing that can be done from the radio side.

I have a 12 Pro Max, use Wi-Fi calling most of the time I am home, and have not dropped a single call since receiving my phone in November.

Not one of hundreds each month, and many that start on Wi-Fi and transition to cellular and vice-versa.

The only thing that might conceivably be different is 5G is not enabled on my AT&T account.

You disable 5G on AT&T by doing at least one of the following:

• Choose a cellular plan from AT&T that does not support 5G
• Settings > Cellular > Cellular Data Options > Voice & Data = “LTE”

Shwnster

this is a good description of mine. Are you on WiFi calling? This does not seem carrier related to me, I have spent hours on the phone with internet, carrier, and Apple. No one has solved and all other versions of iPhones work just fine so it always comes back to the phone not working on something. Apple should have made a phone that was compatible.

You ignore the technical analysis and want to make it "random" or coincidence.

• We know millions of iPhone 12 users worldwide have no issues.
• We know many of those having the issue have had it fixed when updates have been made to their local cell tower without any updates having been made to their phone.

You can blame Apple if you like, but they have no control over the situation.

Note some owners of newer Android phones are also reporting similar issues as well.

Of course it is. Let's just be fair in acknowledging this is not an issue which effects all iPhone 12 users. If it was, this thread would have blown to gargantuan proportion. And when you factor in the issues caused by the cellular providers, it becomes more a cellular carrier issue as opposed to an iPhone issue. That's little comfort to someone who has dropped call issues. But it is the most likely culprit for dropped call issues.

Apple has no ability to affect your cellular carrier, with whom the issue lies.

If you read message boards for other phones you will find similar issues for the same reasons, so don’t expect your experience to be different.

iPhone123gissues wrote:

The first step to fix a problem is to admit that there is a problem and Verizon will never do that.

Here I fixed your post for you..........Verizon is one of the absolute best at the blame game and rarely will ever admit they have an issue on their end. Yet here you are on this forum, where the dominant common theme with people who have dropped calls, is.....wait for it........ Verizon. Yes, there are reports from other carriers, but most of the posts here are with Verizon.

As I've said over and over, on AT&T with 5G, neither our iPhone 12 or iPhone 12 Pro Max has had a single dropped call. If I recall correctly, Dogcow is also on AT&T, without any dropped calls.

I have an iphone 12 and my roommate has the iphone 11, both on Verizon. Only my phone drops calls. I have tried all the suggestions to no avail. I only started getting dropped calls recently which leads me to believe that it has something to do with Apple’s latest IOS update for iphone 12.. That is when my dropped calls started.

Hersheybear wrote:

I only started getting dropped calls recently which leads me to believe that it has something to do with Apple’s latest IOS update for iphone 12..

Apple’s latest update for iPhone 12 was released on July 19, 2021. This thread dates back to December 2020. No iOS update is responsible for this behavior.