iphone 12 dropping calls

Apple did make a phone that is compatible.

I and millions of others use Wi-Fi calling all day every day without issue.

For example, I have AT&T and regularly take calls and leave or return home meaning I transition between cellular and Wi-Fi calling multiple times without issue.

However, when Wi-Fi calling was first offered, I experienced an issue similar to that you describe, until AT&T got the Wi-Fi/cellular handoff right across their network.

Either way, it's a cellular provider issue.

That's not a valid method of investigation.

The same carrier likely deploys the same configuration across their network, and if defective it would have similar effects.

Yet millions of people with your model iPhone are not seeing this issue.

It could be your phone, but you've said it has been replaced, so it has to be the cellular provider.

The network cannot be expected to overhaul the entire nation’s infrastructure overnight to accommodate apple’s newest phone.

The fact is that my old phone worked fine where I live. The new phone does not work as well. It’s as simple as that.

To elaborate a little further, I believe I have identified the problem in my case. I live in a secluded area on the fringes of my networks coverage. I rely solely on cellular data at my home due to Wifi not being available. I am more sensitive to diminished reception abilities due to these circumstances.

I presume the “millions of satisfied iPhone 12 users” you continually cite to diminish my claims all live in urban areas and/or have ready access to wifi throughout the day.

I've given the explanation several times.

If the carrier can't be bothered to configure their system correctly, there's nothing Apple can do about it.

Think of it like this:

There is a traffic cop directing traffic onto a three lane highway - motorcycles go in lane 1, cars in lane 2, trucks in lane 3.

Unfortunately around the corner they only finished building a bridge for lanes 1 and 2.

Trucks keep crashing off the unfinished highway into the canyon below.

Must be the fault of those stupid trucks.

That's what blaming Apple here is; the cellular companies direct the traffic, they own the towers, but they're telling the iPhone 12 to do things the cellular infrastructure isn't doing correctly.

Ooooh okay, I get it now. I was bummed out, thinking my new phone sucks. But then once you explained how cell networks are like cars and bridges I understand how lucky I am to have purchased an Apple product. Thanks!

I have a 12 on T-Mobile and every call drops when I'm in my vehicle - When it drops, the phone shows no bars - I have to toggle airplane mode on/off to restore. I've done everything possible from web suggestions to Apple's suggestions. Wipe and setup as new, reset network settings, turn off 5G, etc. - Many times now.

Moving the SIM to an android, it NEVER drops. Another issue is making calls - On the iPhone, calls can take several seconds 5-20 to complete the call and start ringing. Android (brand new S21 5G) connects instantly and has yet to drop a call.

I've worked with Apple who totally denies the existence of the issue and T-Mobile is who suggested moving the SIM to an Android to see if it's their issue.

Moving the SIM does nothing, the SIM just allows your phone to connect to the network, it doesn't define what kind of phone it is and what its capabilities are to the tower.

Your Android phone likely cannot use the frequencies misconfigured at the tower (or that are poorly received due to environmental or atmospheric conditions) so of course you would never see the issue with it.

It all works for your cell provider though, as they know you'll get mad at Apple, not them, and they don't have to spend a dime sending a tech out to the tower to correct things.

Rjconn007 wrote:

Ughh, this is another examples of the phone not working when so many others do. This IS an Apple problem.

NO, it's not. If it was, then all who have iPhone 12 on 5G would have a problem. The reality is the vast majority of people are happily using their iPhone 12 in the wild with no issues whatsoever.

I have an IPhone 12 Pro Max that drops calls and the service isn’t good. I purchase it though Verizon and this has been the worst phone I ever purchased. We notice everyone is having problems with this phone yet no one wants to take ownership to correct the problem.

There seems to be a lot of unhappy 12 owners including myself having the same problem on this forum, dropped calls, mine will loose service and not regain service until I toggle airplane mode then immediately full service, has to be a phone issue as I’m pretty sure the carrier can’t control how the phone switch’s or searches for cell towers, coworkers with androids are not having this issue at all.

And those co-workers all have phones with 5G modems? My guess would be no. Also define "a lot." Do you truly believe this thread represents a lot of iPhone 12 owners? If you were to start at the beginning of the thread and count the number of unique posters who are having an issue, you'd find it's not many people. It's important to note this is the largest iPhone forum in the world and yet out of the millions upon millions upon millions of iPhone 12 owners out there, very few seem to have found their way to this forum to complain.

That doesn't mean 'you' don't have a problem. But in contrast to you, no one I know with an iPhone 12 is having dropped call issues and I know several people with iPhone 12.

Of course it is. Let's just be fair in acknowledging this is not an issue which effects all iPhone 12 users. If it was, this thread would have blown to gargantuan proportion. And when you factor in the issues caused by the cellular providers, it becomes more a cellular carrier issue as opposed to an iPhone issue. That's little comfort to someone who has dropped call issues. But it is the most likely culprit for dropped call issues.

I could care less how many others have the problem. I am living with the issue daily and I’ve tried everything you all and Apple have suggested. The issue remains despite not being an issue with any other version of iPhone. Apple should make this right one way or another.

Apple has no ability to affect your cellular carrier, with whom the issue lies.

If you read message boards for other phones you will find similar issues for the same reasons, so don’t expect your experience to be different.

iPhone 12 dropping calls is a carrier issue, I think not!

traded phones for a couple days with a friend, same carrier but with Samsung and perfect performance with no dropped calls,

will be buying a Samsung next week, good bye apple.