Level 1

32 points

iphone 12 dropping calls

My iPhone 12 Pro has been dropping nearly all calls since receiving after launch. The tech said "Oh, the diagnostic reported 13 out of 18 calls dropped recently, so that's not good". I purchased through Verizon, and have since gone through multiple resets, SIM card replacements and phone replacement and still have the same issues. All of the support was through Verizon and ultimately Verizon said this was a known issue with Apple and that I should take it up with them. So I just finished testing with an Apple tech, after over an hour on another phone I had to borrow to get this addressed. The Apple tech took it to his level 2 who ultimately said it was a Verizon issue, without a doubt because there is zero chance 2 new phones would have the same issue. They then placed me on hold because they said they wanted to bring Verizon on the call because I told them Verizon said to take it up with Apple. The Apple tech gave up after 35 minutes of being on hold and said we could try again later. Ha!

So no one is owning this known issue and I am stuck with a $1000 piece of garbage. Never again! I am going to have to shell out more money to get another phone and I am absolutely dropping Verizon as well. I would really like to know through all of this, is there anyone with the new iPhone 12 that is not having any dropped calls?

Posted on Dec 3, 2020 2:58 PM

Top-ranking reply

lobsterghost1

Community+ 2025

Level 10

184,183 points

Posted on Dec 30, 2020 4:15 PM

We have iPhone 12 and 12 Pro Max both on AT&T and not a single dropped call yet since launch of both.

This leads me to ask those who are having dropped call issues the following questions.

Did you transfer the sim from your previous phone to your new phone? If you did, you should get a new sim which is provisioned for 5g
Go to Settings > Cellular > Cellular Data Options > Voice & Data - What is it checked? If you live in an area with minimal to no 5G service (5G is still rolling out across a lot of the world), and your phone is set to 5G, you'll drop calls. Change it to 5G Auto or if you don't have 5G where you live to LTE

Otherwise it seems from those posting here, the common issue is Verizon. You should be hammering Verizon on this as it's most unlikely an issue with the phone. The entity who controls calls on your phone is not Apple. It is your cellular provider.

View in context

Similar questions

445 replies

rbkoontz

Level 1

4 points

Jul 29, 2021 10:01 AM in response to Shwnster

VZ iphones 4, 5, 7, and X all worked GREAT. VZ iphone 12 drops calls even with 5G turned off. Sure sounds like Apple problem to me. The VZ LTE network did not change. The iphone did.

Dec 9, 2020 4:30 PM in response to Shwnster

I work for 2 C-suite executives with brand new iphone 12's who are having the same dropped call issue -- more than 10 times a day frequently. They are on Verizon but I have read articles and other postings that it is across carriers. It's totally unacceptable for Apple & the carriers to blame each other .... what's the common denominator -- APPLE iphone 12's. Any news on it being fixed with an ios update soon??

srtin

Level 1

9 points

Dec 11, 2020 1:54 PM in response to Shwnster

My iphone 12 Pro has dropped calls every day. Never had that with my other phones. I think it is the 5G issue and it needs to get fixed. Would have never upgraded to this phone if I knew this was an issue.

Dec 13, 2020 11:44 AM in response to Shwnster

Yep! Same issue, both with my iPhone 12 mini and my wife's. A phone that can't make calls - WTH?? Spent hours on the phone (thankfully we have a land line!) with Verizon and Apple - no one is owning the problem. New SIM cards, dozens of soft/hard resets, remove/reinsert SIM card, etc. Very frustrating!

Dec 30, 2020 3:42 PM in response to Shwnster

I just purchased the iPhone12ProMax from Verizon wireless and am experiencing constant dropped calls. Wish I had seen this before I did the upgrade and sent back my iPhone8. Worse I can't even get through to Verizon, they literally will not respond. People with AT&T are telling me theirs work better than any other phone so there you go. This one is going to be a big hit for Verizon if they don't resolve soon.

Shwnster Author

Level 1

32 points

Jan 2, 2021 7:43 PM in response to lobsterghost1

Ironically I had to call from my ATT work phone after the last dropped call on my Verizon IPhone 12 Pro. I gave up after 3.5 hours. They got me. Note the bars and signal on my call failed while trying to connect to the Verizon Loyalty Team.

Jan 5, 2021 5:18 PM in response to Shwnster

I have never had this Upsetting issue of drop calls. No network signal with a phone. Except for this iPhone 12 Pro Max ! Been Chatrina with Tech iCal support and have gone through, resetting network, tirning airplane mode on and off and doing same with cellular settings. I have removed my sim card several times as instructed. ALL TO NO AVAIL! I still do not have signal!!!! What is APPLE doing to address this issue? These phones are not cheap btw. But it is damaged because it failed to serve It’s purpose! Really APPLE?

Jan 8, 2021 6:22 PM in response to lobsterghost1

The 3G is even worse and I live in Chicago on the north side of the city. We don’t have 5G in our area yet and the price to upgrade for a family with 6 phones was crazy expensive. Our current 4G unlimited Verizon plan is grandfathered at $20/phone.

Jan 8, 2021 8:56 PM in response to lobsterghost1

Been a Verizon customer since before it was Verizon but I think it’s time for a change. Going to check it out this weekend. Thank you, appreciate your help. Is it possible Verizon is playing games with our SIM cards on the new phones so the phones will only pick up 3G or LTE signal. My old iPhone 8 didn’t have this problem. It started when my kids upgraded my phone for Christmas

sberman

Level 10

272,430 points

Jan 10, 2021 12:01 PM in response to Fly_Boy_90

Fly_Boy_90 wrote:

Vzw and AT&T users are all having the same issues.

That’s quite a generalization. You can probably find at least one person suffering a dropped call with each cellular carrier with each and every generation and model of every cellular telephone ever made.

Adding to William Kucharski’s remarks, my iPhone 12 Pro with AT&T does have a 5G plan and not dropped one call since I received it in October.

Jan 10, 2021 1:41 PM in response to Fly_Boy_90

Finally was able to sync this new *^%+ iphone to my car. However on my Drive to Indiana today from Chicago my phone dropped calls 10x (new iPhone 11 Verizon). Just about ready to throw this **** thing in the trash.

Jan 11, 2021 7:24 PM in response to Shwnster

3 in our family upgraded to iPhone 12's over the weekend. 2 of us have only made a few minutes worth of calls, so I'm not sure if we'll have trouble yet. My husband had 6 calls drop this morning while trying to work. We've had Verizon the entire 18 years we've been in this house, and never had a dropped call with other phones.

Jan 23, 2021 7:33 PM in response to lobsterghost1

I’m going to call Verizon tomorrow or maybe even head into the store.

I did troubleshooting with customer service over the phone and they were the original ones to claim it was a defect with Apple. Seeing as my phone was replaced yesterday I’m going to say you’re right with it being a carrier issue.

Here’s to hoping for a solution!

Jan 23, 2021 7:36 PM in response to Dibsonlibs

You and everyone else struggling with Verizon, need to push on them hard. They are famous for the "Blame Game." And that usually means they won't take responsibility and just try to pass the buck over to Apple.

Jan 26, 2021 4:53 AM in response to Luca5643

I don't owe you a solution. I don't work for Apple. No one on this forum works for Apple. This is a user to user only forum. I'm not a Verizon user. I'm with AT&T. I don't need a solution as I don't have dropped calls.

You need a solution. One no individual on this forum can provide you. Apple can't solve an issue with a carrier. A carrier needs to fix their issue.

Forbes has had a burr up its *** for Apple for years now. I take NOTHING they say with much credibility.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 12 dropping calls