iphone 12 dropping calls

Lobster, clearly you have no idea how mobile networks and devices interact. There are many intricacies and finger pointing. Yes this iphone 12 problem is absolutely isolated to VZ but each device supplier is required to qualify their devices to the requirements of each different operator network. There is no telling who's problem it is or a shared problem without more data. I would point out that device software (free) and hardware ($1k each) are much easier to change/update than networks ($10B+ per year investment). I study this as part of my career and don't appreciate your shoot-from-the-hip rhetoric.

I didn't shoot anything from the hip. There is NO issue with dropped calls on any iPhone 12 model I own or for that matter anyone in my office or any friends I have who own iPhone 12. And I know many who do. You are the one who asserted this has to an Apple Hardware issue. Other a claim on your part you study things as part of your career, you have not proven you have the qualification to prove your assertion of a hardware failure on the phone. You know, since we're claiming "shoot-from-the-hip."

Since we seem to actually agree on one point, which is this is predominantly a Verizon issue. I'll add a little wrinkle. I live in a pretty urban area. My brother has iPhone 12 on Verizon. Two of my best friends who I see more than once a week who both have iPhone 12 are on Verizon. 2 People in my office with iPhone 12 are on Verizon. Not one of these phones are having any issues with dropped calls.

That kind of shoots a hole in your assertion this is a hardware issue. I'm more inclined to believe, though unlike you I won't flatter myself to say I study this, this is an issue in different locations where Verizon has not implemented 5G service well - IN THAT LOCATION. Again, dispelling this as an Apple Hardware issue.

The network didn’t change, that’s actually kind of the problem.

Verizon appears to have never properly configured/optimized their network to handle the enhanced frequency capabilities their network had.

Yes it’s expensive to modify networks, which is one reason Verizon apparently hasn’t bothered to in many cases.

I suspect they’d much rather save the dollars and inconvenience their customers because they know losing those who have issues will still be less expensive than sending crews out to optimize their towers and controllers.

I have said it before and will again:

Every case where this issue has been solved has involved a change outside the phone: a tower change, a cellular settings update or a change in carrier. In at least one case Apple was able to work with Verizon and again, Apple did not change the phone or iOS.

I suspect Verizon knows exactly what they need to do, but it’s up to them as to how they roll it out.

Since many newer Android phones also now use the same frequencies (many of them reporting the same issues), that may add more impetus for Verizon to get things changed, but I literally could not say.

Note also it’s not Verizon in particular; it feels at present to be an issue with a particular base station controller or firmware revision, as some have had issues with other cellular networks and a few have even had issues with particular AT&T towers.

In the end there are literally tens of millions of iPhone 12s out there, and most of their users have no issues.

That doesn’t make your or anyone else’s issues less important, but were it the device, it would be much more common.

Buyingandroid wrote:

I’m having the same issue. Just got our business all IPhone 12 and me the pro max and it’s just horrible. I wish I never switched

Since you just switched, you know you can return them within fourteen days for a full refund and get the Android models you so apparently wanted to in the first place.

I live in the northern suburbs of Dallas, iPhone 12 and Verizon customer. In the past 6 weeks or so, the dropped calls problem has lessened a lot. It still happens way more than any other phone I've ever had (I've had 4 previous generations of iPhone). I shut down and restart my phone almost every day. The phone seems to work better, less calling issues. I've also reset network settings a few times, in hopes maybe something will improve. On a recent visit to Genius Bar, the employee recommended leaving 5g off indefinitely. I think it helps with network reliability.

I want to scream and laugh every time I see a Verizon commercial on tv touting 5g phones. I'm not a tin foil hat wearer, but 5g and the iPhone 12 have been the worst telecom experience I've ever had.

Ill say this I’m done with Apple . I switched my business over and got all new iPhone 12s and it’s been a disaster. One blaming the other was the most frustrating experience I’ve been through . I lost a huge job I was waiting on because of all this . I’m so mad

Sooo I agree with you too . But I have done all but change carriers because mine is paid for by the company I work for. I had an iPhone11 and never had issues. . My husband bought this for me. And then It all started.

So what do you think I should do? I respect your opinion /experience. I don’t have the time to sit on the phone with either company. My IT dept has attempted to assist. But yet here we are !

thanks in advance

The latest iOS update seems to have helped some. I had no dropped calls or persistent “call failed” mode for over a week until yesterday. Yesterday Call fail mode resolved itself after one minute. I’m really at a loss for what to do having already replaced the phone once.

I’ve been recently maintaining contact with a T-Mobile representative regarding my “call drop” issues as well. I’ve been made aware I’m not the only customer experiencing this issue and the tech support team is working on the matter, in my opinion hopefully the issue is resolved as soon as possible. His recommended advice for now was to not trade in the phone in case the issue was with the phone carrier and not Apple itself .

I’m going just sell my iPhones on line and get androids and at this point I don’t care if I get $200 per unit and be done with this mess as it has costed me much more money already . I’m done with apple products

I think I found the solution for the dropped calls problem... go to settings, then go into General, then down to Reset. Click on Reset all Settings. Once that is complete, do the same process but this time Reset Network Settings. Fingers crossed, it will fix the dropped calls issue.

I had previously done the "reset network settings" several times, and it helped a little. The "reset settings" really made the difference. Not sure what the magic formula is, but it's worked for me.

Thanks for the suggestion. I did reset settings then reset network settings. Unfortunately it did not work for me. Glad it worked for you. This is my second iPhone 12 since Apple sent me a new one. But I am still dropping calls- very frustrating.

I will also add, as I’ve said before, DON’T use 5g. Change cellular to LTE and data to standard. It’s astounding to me that Verizon and other phone companies are pushing 5G so hard, and it’s absolutely awful. My phone works reasonably well on LTE and dropped calls are way down.

I have a iPhone 12 as well and have the same issue. I also had it when I had the seven, eight, and 10. I have AT&T and I believe it’s AT&T because I only have one bar in my house. I cannot have a conversation with anyone because the call drops every time

My issue is with iPhone 12 on Verizon and on AT&T Wi-Fi here at house. All calls to/from my phone in house FAILED and ENDED. Go to another wi-fi carrier and calls in/out are fine. So my troubles lie with AT&T….