You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shwnster Author

Level 1

32 points

iphone 12 dropping calls

My iPhone 12 Pro has been dropping nearly all calls since receiving after launch. The tech said "Oh, the diagnostic reported 13 out of 18 calls dropped recently, so that's not good". I purchased through Verizon, and have since gone through multiple resets, SIM card replacements and phone replacement and still have the same issues. All of the support was through Verizon and ultimately Verizon said this was a known issue with Apple and that I should take it up with them. So I just finished testing with an Apple tech, after over an hour on another phone I had to borrow to get this addressed. The Apple tech took it to his level 2 who ultimately said it was a Verizon issue, without a doubt because there is zero chance 2 new phones would have the same issue. They then placed me on hold because they said they wanted to bring Verizon on the call because I told them Verizon said to take it up with Apple. The Apple tech gave up after 35 minutes of being on hold and said we could try again later. Ha!

So no one is owning this known issue and I am stuck with a $1000 piece of garbage. Never again! I am going to have to shell out more money to get another phone and I am absolutely dropping Verizon as well. I would really like to know through all of this, is there anyone with the new iPhone 12 that is not having any dropped calls?

Posted on Dec 3, 2020 2:58 PM

Top-ranking reply

lobsterghost1

Level 10

150,234 points

Posted on Dec 30, 2020 4:15 PM

We have iPhone 12 and 12 Pro Max both on AT&T and not a single dropped call yet since launch of both.

This leads me to ask those who are having dropped call issues the following questions.

Did you transfer the sim from your previous phone to your new phone? If you did, you should get a new sim which is provisioned for 5g
Go to Settings > Cellular > Cellular Data Options > Voice & Data - What is it checked? If you live in an area with minimal to no 5G service (5G is still rolling out across a lot of the world), and your phone is set to 5G, you'll drop calls. Change it to 5G Auto or if you don't have 5G where you live to LTE

Otherwise it seems from those posting here, the common issue is Verizon. You should be hammering Verizon on this as it's most unlikely an issue with the phone. The entity who controls calls on your phone is not Apple. It is your cellular provider.

View in context

Similar questions

445 replies

Dec 3, 2021 9:21 PM in response to kgabby9643

The same thing was happening to me I was dropping calls and nobody could hear me and they kept the phone kept breaking up. Luckily I’ve got someone from Spectrum out here to fix my Internet and I was telling him about it and when he checked my network I have been using net work they did not have 5g. I have to use wifi in my house because AT&T have no reception

Dogcow-Moof

Level 8

36,557 points

Mar 24, 2021 2:03 PM in response to Rjconn007

Let Apple Support know directly, as most others are not experiencing this.

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,557 points

Apr 23, 2021 3:33 PM in response to iPhone123gissues

Unless there is a hardware fault, yes.

If you feel there might be, make an appointment to have your phone examined.

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,557 points

Dec 9, 2020 10:26 PM in response to AimzCheer

I don't know why you would expect an iOS update to fix a cellular carrier issue.

Shwnster Author

Level 1

32 points

Dec 30, 2020 11:39 PM in response to lobsterghost1

On my 4th sim card and 3rd Iphone.

Changing the voice and data settings have been done on all 3 phones and sim cards. My wife has the 12 Pro Max with no dropped calls. We are co-located of course.

Jan 2, 2021 7:47 PM in response to Shwnster

If Verizon can't fix their issue, you should have grounds to get out of your contract with them (if you're under contract) and move to AT&T.

Jan 4, 2021 7:25 PM in response to AimzCheer

I have a new iPhone 11 with Verizon. My phone is dropping calls as well

Jan 5, 2021 4:08 PM in response to lobsterghost1

.I just purchased my first iPhone ever ....the IPhone 12 Pro Max. The carrier is Xfinty . This phone drops calls constantly . I am getting no where talking to Apple . I share your frustration .

Jan 8, 2021 2:45 PM in response to T-Stark

Do you have a new sim card in your iPhone or did you transfer the sim from your previous phone? You should use a new sim card, one provisioned for 5G in your iPhone 12.

Jan 8, 2021 3:41 PM in response to lobsterghost1

I don’t have a 5G service plan.

Jan 8, 2021 4:14 PM in response to T-Stark

I’m not sure this is a 5G or a Verizon issue. I didn’t upgrade to the 5G plan. I Just purchased a new iPhone 11 and the problems started immediately with dropped calls

Jan 8, 2021 5:24 PM in response to adrienne144

Go to Settings > Cellular > Cellular Data Options > Voice & Data

What is checked?

If you have 5G Auto or 5G turned on, that is likely your dropped call issue. Drop it to LTE

Jan 8, 2021 5:37 PM in response to lobsterghost1

5G isn’t an option. Options are 3G or LTE. LTE is checked

Jan 8, 2021 6:16 PM in response to adrienne144

You must live in a cellular area with older technology. If you don't get consistent LTE service, you could also drop calls. Have you tried setting it to 3G.

Jan 8, 2021 6:26 PM in response to staceyfrompleasanton

I tried that first and it didn’t help. Someone mentioned it was a problem in one of the IOS 13 updates and it still hasn’t been resolved. Not sure if this is true.

iphone 12 dropping calls