iphone 12 dropping calls

My iPhone 12 Pro has been dropping nearly all calls since receiving after launch. The tech said "Oh, the diagnostic reported 13 out of 18 calls dropped recently, so that's not good". I purchased through Verizon, and have since gone through multiple resets, SIM card replacements and phone replacement and still have the same issues. All of the support was through Verizon and ultimately Verizon said this was a known issue with Apple and that I should take it up with them. So I just finished testing with an Apple tech, after over an hour on another phone I had to borrow to get this addressed. The Apple tech took it to his level 2 who ultimately said it was a Verizon issue, without a doubt because there is zero chance 2 new phones would have the same issue. They then placed me on hold because they said they wanted to bring Verizon on the call because I told them Verizon said to take it up with Apple. The Apple tech gave up after 35 minutes of being on hold and said we could try again later. Ha!

So no one is owning this known issue and I am stuck with a $1000 piece of garbage. Never again! I am going to have to shell out more money to get another phone and I am absolutely dropping Verizon as well. I would really like to know through all of this, is there anyone with the new iPhone 12 that is not having any dropped calls?

Posted on Dec 3, 2020 2:58 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2020 4:15 PM

We have iPhone 12 and 12 Pro Max both on AT&T and not a single dropped call yet since launch of both.


This leads me to ask those who are having dropped call issues the following questions.


  1. Did you transfer the sim from your previous phone to your new phone? If you did, you should get a new sim which is provisioned for 5g
  2. Go to Settings > Cellular > Cellular Data Options > Voice & Data - What is it checked? If you live in an area with minimal to no 5G service (5G is still rolling out across a lot of the world), and your phone is set to 5G, you'll drop calls. Change it to 5G Auto or if you don't have 5G where you live to LTE


Otherwise it seems from those posting here, the common issue is Verizon. You should be hammering Verizon on this as it's most unlikely an issue with the phone. The entity who controls calls on your phone is not Apple. It is your cellular provider.

445 replies

Mar 22, 2021 7:24 PM in response to iPhone123gissues

Your assertion that Apple should work on the band your phone connects to is patently wrong. Your cellular provider determines what band you can access. And where do you live where 3G is still a thing? In Europe 3G is being phased out this year. In the US, 3G will be phased out next year.


As only users, we don't honestly care what phone you buy. Threatening to go Samsung matters not at all to us. But rest assured Samsung, nor Apple, nor Google, nor LG has any control over the cellular services provided by cellular providers. None whatsoever.

Mar 24, 2021 6:52 PM in response to Rjconn007

Well, maybe not for you. But I have absolutely NO Issues whatsoever with iPhone 12 or 12 Pro Max at home, around town, in office, anywhere. I'm on AT&T and admittedly, in a city where they have rolled out 5G service to the entire urban area. In areas where 5G may not be available, my phone automatically goes down to LTE as I have it set to 5G Auto.

Apr 1, 2021 8:30 AM in response to iPhone123gissues

Sorry but that's a poor analogy. If someone is dumb enough to buy a car without a motor, they'll have a metal box which can't go anywhere. But you didn't buy a phone without a cellular radio. You bought a phone with a very good cellular radio, which HAS to communicate with multiple carrier towers. Your cellular provider is responsible for ensuring their cellular signal works with the cellular radio in your phone.

Apr 1, 2021 10:44 AM in response to iPhone123gissues

Nope. Again, you are missing the point or just don't understand what you're speaking about. There are iPhone's which can be set to 3G as well. That is completely dependent on the cellular profile installed on the phone WHICH OF COURSE comes from the cellular provide, NOT APPLE. You likely can't choose 3G as the band on your phone because you have a provider who is in the throws of retiring 3G service completely.

Apr 23, 2021 12:57 PM in response to Shwnster

I'm experiencing exactly as mentioned above in this thread. Being that I have 4 phones, and all doing the same, multiple trips to phone company to get new sims, and still isn't resolving the issue(s). NO ONE is owning up to this, very frustrating, especially after dropping a significant amount of money on 4 new phones. Being a business owner, and not knowing if your service is just going to stop, and expecting a phone/text back immediately just to find out the phone has stopped taking signal. again...again....again.! Please someone take control of very frustrated iPhone 12 users. Please!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 12 dropping calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.