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Level 1

8 points

Ipad

I bought a used ipad and deleted all data from there and entered my account and iCloud.
after updating the firmware, the iPad is blocked and asks for an old account
I can not find the old owner, what should I do?

iPad Air, iOS 12

Posted on Dec 3, 2020 10:40 PM

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Vancouver22

Level 8

36,462 points

Posted on Dec 3, 2020 11:15 PM

There isn’t much you can do without the previous Owner who should should have set it up for selling.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Vancouver22

Level 8

36,462 points

Dec 3, 2020 11:15 PM in response to bashirovkg

There isn’t much you can do without the previous Owner who should should have set it up for selling.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Eric Root

Level 10

684,213 points

Dec 4, 2020 10:09 AM in response to bashirovkg

As posted above, if you can't reach the previous owner whose ID is on the device and have them remove the device from their account, the device is worthless. Apple won't unlock it for you.

Turn off Activation Lock - Apple Support.

bashirovkg Author

Level 1

8 points

Dec 3, 2020 11:18 PM in response to Vancouver22

I deleted all the data and entered mine. why then after updating the firmware my data was deleted?

Vancouver22

Level 8

36,462 points

Dec 4, 2020 12:35 PM in response to bashirovkg

Because the previous owner neglected to clear it off their Apple ID. You can’t just do it yourself as per security settings.

Ipad