M1 MacBook Pro crashes and restarts a few times a day

Around 2-3 times a day, my M1 MacBook Pro on macOS Big Sur 11.0.1crashes and restarts.

This will happen when I'm doing anything from browsing the internet to using xcode.


The screen looks like it glitches out to purple and then it just restarts automatically



MacBook Pro 13″, macOS 11.0

Posted on Dec 4, 2020 1:37 PM

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Posted on Jan 4, 2021 3:28 PM

Maybe some success.... I had a call with Apple Tech Support. Amazingly patient. Here is my configuration that crashes:

1 USB-C port is connected to an Anker 8-in-1 usbc hub which has HDMI, 2xusbc 2xusba, sd-card, ethernet.

1 usb-c port connected to a Dell monitor via a usbc to display port cable. More on why the separate connection to external display.


His conjecture was that somehow the video processor in the hub was confusing the M1 coming out of sleep.

So I used a basic usbc hub with no video out (just usbc power in, usbc to M1, 3xusba, SD-card). I used the other usbc port on the M1 to drive the external monitor.


I have had no crashes over the last few days.

However, when I connected the HDMI out of the Anker hub to my monitor, it promptly crashed.


Suggestions:

(a) Try to use hubs that don't have video out.

(b) Use the M1's own usbc to drive external monitors.

I do realize that not all of you will have the configuration or the same crashes that I do. Apple is looking through my crash logs to determine the cause; no hub should crash an OS.




154 replies

Jan 6, 2021 6:42 AM in response to p4bleras

In case any Apple people are reading this, I wanted to be clear that my machine is crashing 2-3 times per day, almost always in com.apple.driver.AppleSEPManager. I have no external monitors or USB devices connected.


I have submitted ~20 crash reports.



Kernel Extensions in backtrace:
         com.apple.driver.AppleSEPManager(1.0.1)[EEFCE104-7760-34D3-9C24-934D5F94E91B]@0xfffffe001173c000->0xfffffe0011763fff
            dependency: com.apple.driver.AppleA7IOP(1.0.2)[9DD1925F-1DF1-3F0A-B100-A196E9244C99]@0xfffffe0010b9c000->0xfffffe0010babfff
            dependency: com.apple.driver.AppleARMPlatform(1.0.2)[5CBA9CD0-E248-38E3-94E5-4CC5EAB96DE1]@0xfffffe0010c3c000->0xfffffe0010c87fff
            dependency: com.apple.driver.IOSlaveProcessor(1)[9EE36E2B-F78E-313B-AE83-8144797E6625]@0xfffffe0012820000->0xfffffe0012823fff
            dependency: com.apple.kec.corecrypto(11.1)[485A8385-9E3D-32E1-9AB9-C954071DA1E4]@0xfffffe0013020000->0xfffffe001306bfff

Jan 15, 2021 7:47 PM in response to Halliday

I'm sorry but a Mac without any 3rd party software is what mort people call **useless**. I'm not sure what your point is. While I expected some 3rd party software to crash with an M1, it's A TOTAL SCREWUP for an OS to allow constant hard crashes irrespective of the reason. I thought Mac build OS X on top of unix for exactly that reason: stability. Now I've got a poorly functioning Windows machine, basically. A hard crash brings everything down, not just one app. Bad look.

Jan 27, 2021 2:18 PM in response to alexywang

Having precisely the same problem here, just in the last couple of days. After a honeymoon first couple of weeks with my new M1 MacBook Pro (during which everything worked seemlessly), now it crashes at least twice a day, without prior issue or warning. Doesn't seem to matter what I'm doing (editing on Lumafusion, scrolling though a Google Doc), suddenly there's the purple screen you mention and the MacBook is rebooting from scratch. VERY unhappy. Has something been updated/changed under the hood in recent days?


And no, I have no peripheral devices whatsoever connected, so it ain't that.


Oh, and I'm still on 11.0.1 rather than 11.1.0: was going to update tonight but, seeing as how some people on here say the problem only started or got worse recently, I think I'll hold off (with just my 2-crash-a-day-allocation for now)

Jan 27, 2021 2:06 PM in response to alexywang

I bought a Mac mini M1 is connected with 4K LG exclusive for mac. I have the same issue 3 or 4 times restart the OS without any apparent reason. Lose all that I typing in internet.

I would like to report quite strange behavior, although isn’t check the option of restart after power outage, the mac restart. And login screen have a wrong ‘date-time’ and the display never sleep or start the screen saver.

I don’t known if is a panic issue, it seams more an error of the new architecture M1 with the current software. Whatever is apple give me the choice to change the computer again.

The last one I bought the screen saver start without any reason and once the computer never start again, can’t charge the OS and do not show any image, after change cable USB-C to HDMI I can’t see the image intermittently, see one second and disappear 5 seconds ...

In summary ... my issues are regarding a conflicts with unwanted restarts, unwanted screen savers and wrong behavior on screen login again.

Please apple's team can you report us that this issues have a solution !!!!!

Feb 3, 2021 3:01 PM in response to Rajesh Kanungo

Rajesh Kanungo wrote:


This means that their testing was not good enough when they shipped. And systems do ship with tons of bugs, many of them very difficult to fix.

By the way. The testing, to which I was referring to, was not about pre-shipment, per-machine testing (that’s rather minimal); but on known good hardware.


(Unfortunately, the M1 machines, along with many, if not most, of Apple’s machines, are assembled, at least, in China—the modern version of the old “made in Japan”. I cannot vouch for the Q&A, under such circumstances. That issue has been magnified by COVID-19, of course.)

Feb 5, 2021 5:02 AM in response to Rajesh Kanungo

after i tough it was over . no problem for two days . today it happened again .(mostly is when i wake up the macbook from sleep and try to continue browsing)


i updated to 11.2 it didn't help

i reset smc it didn't help

i reset Pram it didn't help

i reinstalled Big sur it didn't help

i used disk utility repair (i tought it did something ) it didn't help

i contacted support they want me to fully erase and restore.( i don't feel like doing it )


here is attached the latest kernel panic. i don't know how to sysdiagnose




Feb 8, 2021 10:57 AM in response to alexywang

So I thought Apple MacOS release 11.2 fixed the issues in my M1 MacBook Pro but it crashed in a weird way. It stopped accepting my password for my work account but accepted the password for my personal account. And then it crashed. On reboot it accepted my password.


It lasted 1 week without crashing.


I started sysdiagnose just in time but frankly speaking, I am tired of calling Apple Support yet again.


Feb 13, 2021 6:56 PM in response to Rajesh Kanungo

Apple REQUIRES me to help them debug this problem before proceeding. Exhausted. I feel like I am helping Apple debug their slew of problems. Kernel crashes of all kinds, USB issues, video issues, sleep/wakeup issues, login issues, backup/restore, issues, etc.


Last night I tried to backup to an SSD and it got fried. Borrowed a 3.5" drive.


Does the community have any suggestions on how to proceed?


Feb 18, 2021 10:15 PM in response to Halliday

There is a program called Capture Data that Apples supplied me that I used to put together all the diagnostics information. The dmg it creates is fairly big and most of the times you don't know when the system crashed. Some day I will look into what it creates.


I used Capture Data multiple times and it has not helped me; I talk to an Apple Support engineer, I upload the data, they ask for more, etc. They want me to keep on helping them.


Still crashing a few times a day. I walk up to the screen and realized that the computer had rebooted. I have no generally idea WHEN it rebooted but I try to make a reasonable estimate.

2 months and 10 days have gone by since I received the first M1.

The M1 has crashed, on an average, 2-3 times a day. I

Feb 22, 2021 3:38 PM in response to adyav

I am getting CVMServer show up in console crash reports a few times a day if I let the computer alone. I also get this when I login:

panic(cpu 1 caller 0xfffffe0014480088): Sleep transition timed out after 35 seconds while calling power state change callbacks. Suspected bundle: com.apple.driver.AppleTypeCPhy. Thread 0x70bb.

Debugger message: panic

Memory ID: 0xff

OS release type: User

OS version: 20D74

Kernel version: Darwin Kernel Version 20.3.0: Thu Jan 21 00:06:51 PST 2021; root:xnu-7195.81.3~1/RELEASE_ARM64_T8101

Fileset Kernelcache UUID: EE05B24DD1E1190DD1B08F493F4BB5FA

Kernel UUID: 9FE8C0DA-8ED0-381C-9CEC-2A779F3E1503

iBoot version: iBoot-6723.81.1

secure boot?: YES

Paniclog version: 13

KernelCache slide: 0x000000000c0d4000

KernelCache base: 0xfffffe00130d8000

Kernel slide: 0x000000000cc08000

Kernel text base: 0xfffffe0013c0c000

Kernel text exec base: 0xfffffe0013cd4000

mach_absolute_time: 0x856a89691

Epoch Time: sec usec

Boot : 0x60343842 0x00060b74

Sleep : 0x60343dc0 0x000a687f

Wake : 0x60343dc0 0x000cc3ea

Calendar: 0x60343e11 0x000d78d1


CORE 0 recently retired instr at 0xfffffe0013e3ec0c

CORE 1 recently retired instr at 0xfffffe0013e3d748

CORE 2 recently retired instr at 0xfffffe0013e3ec0c

CORE 3 recently retired instr at 0xfffffe0013e3ec0c

CORE 4 recently retired instr at 0xfffffe0013e3ec10

CORE 5 recently retired instr at 0xfffffe0013e3ec10

CORE 6 recently retired instr at 0xfffffe0013e3ec10

CORE 7 recently retired instr at 0xfffffe0013e3ec10

Panicked task 0xfffffe166d3458e0: 129621 pages, 488 threads: pid 0: kernel_task

Panicked thread: 0xfffffe1683e75fb8, backtrace: 0xfffffe3fe0c4b470, tid: 28913

lr: 0xfffffe0013d21fd0 fp: 0xfffffe3fe0c4b4e0

lr: 0xfffffe0013d21d9c fp: 0xfffffe3fe0c4b550

lr: 0xfffffe0013e43f0c fp: 0xfffffe3fe0c4b570

lr: 0xfffffe0013e358b8 fp: 0xfffffe3fe0c4b620

lr: 0xfffffe0013cdb7e8 fp: 0xfffffe3fe0c4b630

lr: 0xfffffe0013d21a2c fp: 0xfffffe3fe0c4b9c0

lr: 0xfffffe0013d21a2c fp: 0xfffffe3fe0c4ba30

lr: 0xfffffe00144bc6a0 fp: 0xfffffe3fe0c4ba50

lr: 0xfffffe0014480088 fp: 0xfffffe3fe0c4bd70

lr: 0xfffffe00143cb9bc fp: 0xfffffe3fe0c4bd90

lr: 0xfffffe0013d6351c fp: 0xfffffe3fe0c4be10

lr: 0xfffffe0013d62ff8 fp: 0xfffffe3fe0c4bf00

lr: 0xfffffe0013ce4c14 fp: 0x0000000000000000


last started kext at 577003692: com.apple.driver.AppleActuatorDriver 4400.28 (addr 0xfffffe0013294000, size 16384)

last stopped kext at 3334246922: com.apple.driver.usb.AppleUSBHostPacketFilter 1.0 (addr 0xfffffe0013a74000, size 16384)

loaded kexts:



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M1 MacBook Pro crashes and restarts a few times a day

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