M1 MacBook Pro crashes and restarts a few times a day

Around 2-3 times a day, my M1 MacBook Pro on macOS Big Sur 11.0.1crashes and restarts.

This will happen when I'm doing anything from browsing the internet to using xcode.


The screen looks like it glitches out to purple and then it just restarts automatically



MacBook Pro 13″, macOS 11.0

Posted on Dec 4, 2020 1:37 PM

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Posted on Jan 4, 2021 3:28 PM

Maybe some success.... I had a call with Apple Tech Support. Amazingly patient. Here is my configuration that crashes:

1 USB-C port is connected to an Anker 8-in-1 usbc hub which has HDMI, 2xusbc 2xusba, sd-card, ethernet.

1 usb-c port connected to a Dell monitor via a usbc to display port cable. More on why the separate connection to external display.


His conjecture was that somehow the video processor in the hub was confusing the M1 coming out of sleep.

So I used a basic usbc hub with no video out (just usbc power in, usbc to M1, 3xusba, SD-card). I used the other usbc port on the M1 to drive the external monitor.


I have had no crashes over the last few days.

However, when I connected the HDMI out of the Anker hub to my monitor, it promptly crashed.


Suggestions:

(a) Try to use hubs that don't have video out.

(b) Use the M1's own usbc to drive external monitors.

I do realize that not all of you will have the configuration or the same crashes that I do. Apple is looking through my crash logs to determine the cause; no hub should crash an OS.




154 replies

Jun 22, 2021 2:19 PM in response to alexywang

Good lord! Am glad I'm not the only one having this problem. Initially thought it was a Big Sur issue but I have an Intel based MBPro and a MacBook with the same OS version and neither of them crash. This new M1 iMac? Wow! Can't leave it alone for more than an hour or two and when I come back it's at the log in screen.

All the machines are connected to the same network and same type of devices EXCEPT the iMac has the new Magic Keyboard with fingerprint ID, a Magic Trackpad, and the new Magic Mouse...to which none of the other devices are connected.

The good news is I had an older wired Apple keyboard that I have to use to log in since after these crashes both the Trackpad and Magic Keyboard have been disconnected.

Maybe related but am not sure but my iPod Pros keep disconnecting from my phone when I'm close to the iMac (as if the iMac is stealing the connection). Disconcertingly, this happens right in the middle of a phone call.

Could this be an issue with how the M1 processor connects to BT devices? Shouldn't be the case but those are the details. Have sent numerous crash reports to Apple but haven't heard boo, yet.

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M1 MacBook Pro crashes and restarts a few times a day

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