iPhone 12 Pro Max camera lens (glass)

my iPhone 12 pro max camera leans (telephoto glass) cracked. how can I fix it?

iPhone 12 Pro Max, iOS 14

Posted on Dec 5, 2020 5:07 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2020 8:38 AM

Hello and welcome to Apple Support Communities, tanvir2022.

If we understand your post correctly, a camera lens on your iPhone is damaged. We’d like to help.


You can set up a repair here:


iPhone Repair and Service


Thanks for using the Apple Support Communities.

71 replies

Jul 13, 2021 1:54 PM in response to tanvir2022

got charged Out of warranty, didn’t purchase the Apple care plus, basically charging me half the phone for a minor scratch on one of the lenses, camera works perfectly fine. Went to a local phone repair shop and it cost me $99 for the camera lens repair. Save your money. Apple needs to find another alternative to fix minor scratches. There’s no way the whole back of my phone needs to be replaced for a micro damage.

May 25, 2021 4:11 PM in response to rozquick123

It also happens in real life that people never have an auto accident but get into one five minutes after driving off the lot in their super expensive dream car.


It looks like that's a 12 Pro Max, so because you opted out of AppleCare+, this repair will be £ 566.44.

If you had AppleCare+, it would have been £ 79.


iPhone Repair (UK) – Official Apple Support

Mar 15, 2021 1:26 PM in response to rlgm007

I bought the same thing, but it didn’t help. The bottom glass enclosing the lens of my Iphone 12 pro max cracked. The phone did not fell. I bought the phone last January.

I brought it last Saturday in Apple Center in Greensboro. The guy at first mentioned that the phone will be replaced but then said they’ll send it to a repair center. They’re still not sure if they will replace the device or fix it. So they loaned me an Iphone 8. They said I might get the phone back (or a new phone) a week after.

Feb 1, 2021 12:59 AM in response to tanvir2022

I've been using iPhone for years and never had my iPhone's camera broke. I just bought my iPhone 12 pro max 2 months ago (cost me RM6699) and today i dropped my iPhone for the first time and the camera lens cracked. In Malaysia, we don't have the option to buy AppleCare plus. I called the service center and they said it's gonna cost me more than RM3000 to get a replacement which is about half the price of a new iPhone. Apple claimed that the iPhone with ceramic shield has 4 times better drop performance I think it's a false claim. Whoever bought an iPhone 12 pro MUST get a camera cover!

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iPhone 12 Pro Max camera lens (glass)

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