Hi there, I’ve got the 12 pro max and yesterday started using triple back tap for screen shots and double back tap to lock the phone. Suddenly today for no reason it’s not working. Any assistance would be amazing.
I have turned the phone off and on, updated to today’s update, and turned back touch off and on but still nothing.
[Re-Titled by Moderator]
This rarely happens. For most users, the following solutions work:
1. Restart the iPhone. If restart did not work for you, consider force restarting.
2. Remove Case (if it is thick and rugged). Try back tap once by removing the case.
3. Check/Change Back Tap Settings: Open the Settings app → Accessibility → Touch → Back Tap. Now, tap Double Tap and choose a different action. (Do not choose 'Shake'). Now, check if the double back tap performs this new actions or not. Do the same for Triple Tap. This should hopefully fix things.
4. Check for iOS update: If you have a pending update, please open the Settings app → General → Software Update → Download and Install.
5. Reset All Settings: At last, if nothing works, please open the Settings app → General → Reset → Reset All Settings. Note: This will not delete personal data like apps, music, photos, videos, etc. But all settings you have changed or added will be restored to default.
Hope the above solutions help.
This rarely happens. For most users, the following solutions work:
1. Restart the iPhone. If restart did not work for you, consider force restarting.
2. Remove Case (if it is thick and rugged). Try back tap once by removing the case.
3. Check/Change Back Tap Settings: Open the Settings app → Accessibility → Touch → Back Tap. Now, tap Double Tap and choose a different action. (Do not choose 'Shake'). Now, check if the double back tap performs this new actions or not. Do the same for Triple Tap. This should hopefully fix things.
4. Check for iOS update: If you have a pending update, please open the Settings app → General → Software Update → Download and Install.
5. Reset All Settings: At last, if nothing works, please open the Settings app → General → Reset → Reset All Settings. Note: This will not delete personal data like apps, music, photos, videos, etc. But all settings you have changed or added will be restored to default.
Hope the above solutions help.
Hey there wilfred293,
We understand the Back Tap feature is not working on your iPHone. You have already done a restart and toggled the feature off and back on. We'll be happy to help.
First, take a moment to double-check that you have the feature enabled as explained here: Use Back Tap on your iPhone
We'd also suggest removing any case or protective cover you might have on your device as that could be interferring.
However, if it's still not working, reach out to Apple Support directly and they can look further into this with you. Use this link: Get Support
Cheers!
iPhone back tap not working
