Problem connecting to the network

Two of Apple TV’s stopped working! Both give me an error that it can’t connect to the network. (-100). Tried restarting and restoring. Neither work and no option to re-enter my Wi-Fi password.

3600X,

Posted on Dec 5, 2020 9:18 PM

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My Apple TV Model MC572SO/A (I think 2nd Generation) will not connect to my Wi-Fi network. The device sees the network. When I click on it I get the message: 'There was a problem connecting to the network. The Wi-Fi password you entered is not correct. Try again. (-100). I cannot see how I can re-enter a password. If I press the 'Menu' buttot to go back - I get the list of Wi-Fi networks same as usual, including my own but by selecting my Wi-Fi network again I get the same situation repeating, and repeating, and... I have done a complete reset of the Apple TV but this has not helped at all. Same situation with same error message. If I was able to get to the Wi-Fi password entry point I feel it may resolve the situation but I am not given the option. I now have no idea how to proceed. Advice will be appreciated.
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Apple TV Wi Fi connection My apple tv refuse to connect in any network , i tried everything different networks still the password is wrong and refuse i rest it and start again but the same problem refusing to join networks what should i do ? ur advise and solution w’ll be appreciated
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1 reply

rkaufmann87

Level 10

148,488 points

Dec 5, 2020 11:31 PM in response to Alohamre

Please refer to Get help with Wi-Fi networks on your Apple TV

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Problem connecting to the network

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