Hey Apple,
After updating to OS X Big Sur my camera has stopped working. This goes for every application, including FaceTime, Zoom, Teams etc.
I have tried rebooting to no avail.
Can you please help?
Regards,
Jacob
-MacBook Pro 2016
-OSX 11.0.1
MacBook Pro 13″, macOS 10.13
Does this help? From https://discussions.apple.com/thread/252040930?answerId=254102270022#254102270022 it says:
"I had the same issue, what I found was that my Virus Protection software "Kaspersky" had set the privacy setting to block the Webcam, changed it to Allow Webcam and now its ok. I didn't have this issue when using previous versions of Mac OS, for those that's having an issue it might be worth a look"
The_Knowledge_Seeker wrote:
Updated list: I'm beginning to think that this issue can (but doesn't always) affect any model / year 😵
Yes, I think so too. The big question is, will there be a solution to make the camera work again? Or is it permanently corrupted because something like a firmware update failed and it got bricked.
My son's computer has this same "no camera" issue and his model is not listed above. It is:
MacBookPro14,1 (MacBook Pro (13-inch, 2017)). After initially installing Big Sur, the camera wouldn't work in Zoom or Photo Booth. I took it into an Apple verified repair store and without any work being done, the camera worked on Zoom and Photo Booth. Only a few days later without using the camera at all, it stopped working again.
I also have experienced this issue immediately after doing the Big Sur update. I don't think this is a hardware issue. This is definitely a software issue. I plan on contacting apple tomorrow about this. Very disappointing.
Updated list:
MacBookAir7,1 (MacBook Air (11-inch, Early 2015))
MacBookAir8,1 (MacBook Air (Retina, 13-inch, 2018))
MacBookPro11,2 (MacBook Pro (Retina, 15-inch, Mid 2014))
MacBookPro11,4 (MacBook Pro (Retina, 15-inch, Mid 2015))
MacBookPro13,1 (MacBook Pro (13-inch, 2016))
MacBookPro13,2 (MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports))
MacBookPro13,3 (MacBook Pro (15-inch, 2016))
MacBookPro14,2 (MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports))
MacBookPro14,1 (MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports))
MacBookPro16,1 or MacBookPro16,4 (MacBook Pro (16-inch, 2019))
I absolutely agree with you, AndyGraewe. With me it's the second option.
Just an update on my part. I have talked to Apple support and also pointed them to this thread.
They will have a look again, but so far them believe this is a hardware issue. I disagree, though.
I should hear more come Tuesday.
Cheers, Jacob
Hi,
Running into the same issue being described. Everything worked fine, camera just stoped working after upgrade. Tried this route but the "camera" option was already selected. All apps I try (including photo booth) say I don't have a camera installed. :(
I have problem #1. The camera does not work in any apps but is still listed in system report. However, it was not due to the update. It started happening for no apparent reason, and I upgraded to Big Sur in hopes that it would resolve the problem., but it did not. So, people, it is clearly not due to Big Sur.
Then your problem is different to the majority. After updating to Big Sur, under About this Mac: System Report,: Camera, no device is recognised!
This must be an upgrade problem, because before the upgrade the camera was recognised, after the upgrade it was not.
Your does sound like a hardware problem.
No I do not think it is hardware. I do not use the camera often, and the last time was before the upgrade to Catalina.
It does not sound like a hardware problem because the camera is listed under system report, and because I tried the hardware diagnostic and it said no problems.
Alright well the engineers looked at it and the videos and they are saying it's hardware issues even though I was using it right before the update and it couldn't be found after the update. Looks like everyone will have to pay out of pocket to get it fixed :))
Yea I told them about this thread and they were like sorry it’s hardware. Then I said there’s hundreds of people with the same problem and they said you have to bring it in and replace it and you have to pay if your warranty expired. My camera hasn’t worked for almost 2 months but I’m not getting another Mac after this one cause it was working just fine before the update on FaceTime.
Mine says: "FaceTime did not receive any video from the connected camera. Restarting the computer can fix the problem."
I cannot believe I could ever experience this in my life with Apple, I'm so ****** omg, ****😂😂
I cannot believe this is happening with such a new model (2018). Yesterday I went out and bought a webcam, and I never intended to own a webcam! I always thought android for phone, and Apple for laptops. Now I am rethinking Apple for laptops.
Guys, I'm giving up. I've tried everything suggested and been in contact with Apple Support several times.
They keep claiming it's a hardware issue and say that latent hardware issues can be triggered by an OS update.
In other words, my camera already had problems prior to upgrading to Big Sur, and stopped working cause the upgrade triggered the issue.
When running diagnostics I get this error code: NDC001, which apparently has to do with the camera. So maybe they're are right.
Thanks to all of you who responded to the issue.
Cheers, Jacob
Hi guys, I just upgraded to Big Sur last night (in the UK) and my Camera does NOT work!!
What on earth can we do? I remember updating to Mojave or Catalina and a similar thing happened. My IT guy managed to get them to issue a patch that corrected it. I think it was to do with connecting to printers at the time (about 18 months ago).... Should we all contact them and ask them to fix it and issue a patch?
Camera not working in Big Sur
