Mac OS Big Sur - Dialog box not responding to mouse clicks

I have noticed that dialog boxes which open up for File Open or File Save As functionality in various applications do not respond to mouse clicks. I can close the dialog box by pressing on the "escape" key and can run default (highlighted) action by pressing the "enter" key. However, mouse clicks do not work. Has anyone faced this issue and is there a solution? I am using 2018 MacBook Pro 13 inch with Retina display.

Posted on Dec 8, 2020 7:44 AM

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Posted on Jul 17, 2021 2:19 AM

I've figured out a way to resolve this on my machine (the System Preferences thing is the real bugaboo!): removing your `com.apple.systempreferences.plist` preferences file.


The step-by-step:


  1. Close System Preferences
  2. Go to Finder and select your user/home folder.
  3. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.
  4. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.
  5. Select Library.
  6. Then go to Preferences/com.apple.systempreferences.plist.
  7. Move the .plist to your desktop.


Restart the computer, open the System Preferences, and test. If it works okay, delete the plist from the desktop -- you won't need it anymore. If it didn't work, well, that sucks. Return the file from your desktop to the place you got it from, overwriting the newer one, then restart.


Hope that helps; let us know if it does!


Kind regards,

Erwin

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103 replies

Jul 4, 2021 8:47 AM in response to rgbvgg

I think I may have fixed the issue on my machine. It has been error free for around a month now and although other's experience may differ, here is what I did to fix mine.

  1. I took a look at Process Monitor and ordered by the 'kind' column. I have a Mac M1 so was interested in anything that was non-native - these would be the Intel based processes.
  2. I noticed a couple of apps that were Intel but from reputable places - Spotify, WhatsApp etc (I left these alone)
  3. I also noticed 1 app that although I had installed some time back, was no longer needed, in my case this was the Devolo wireless plug manager. They are great devices but I didn't remember agreeing to installing a daemon (service) as part of the app.
  4. I removed the Devolo app and service through it's uninstall process
  5. A reboot and check that no Devolo processes remained and (so far) no further issues !!


If anyone wants to try this, I'd suggest listing which apps / daemons you don't need / use and uninstall them - if you have the issue on an M1 then pay particular attention to the Intel based items. If you don't know what it is or don't recognise then I'd suggest leaving it there as it may be an important / needed service - only delete what you recognise and no longer need.


As a bit of background, I think I located the issue to an interference with the fsevents service as this is responsible for the UI dialogs that this issue effects, I was ready to dig deeper into this (after doing a bit of reading) but, fortunately don't seem to have the issue any more.

Apr 29, 2022 6:46 AM in response to rgbvgg

I have the same issues, both for unresponsive click on file picker dialog and several settings pane. I'm running Monterey (12.3.1) in Mac Mini M1. I got temporary solution for these issues.


  1. For the unresponsive file picker dialog, you can just resize the dialog.
  2. For the unresponsive settings in System Preferences e.g in Network pane, you can first minimize the window and then click the System Preferences icon on the dock to restore the window back to your screen.



Aug 18, 2022 12:05 AM in response to rgbvgg

I've 3 MacBook. All of 3 the same problem. Sometimes you are not able to click anywhere in the upload dialog from any application (Chrome, Safari, Developer IDE, etc...).


I've been having this issue since ever and looks like Apple doesn't really care to solve this. Very sad.


For you that have the same problem: When the dialog appear, and is not clickable, resize it a bit from the bottom and should work.


It's crazy that we have to adapt ourself to the machine problem nowadays instead of progressing.


Bless you Steve

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Mac OS Big Sur - Dialog box not responding to mouse clicks

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