Mac OS Big Sur - Dialog box not responding to mouse clicks

I have noticed that dialog boxes which open up for File Open or File Save As functionality in various applications do not respond to mouse clicks. I can close the dialog box by pressing on the "escape" key and can run default (highlighted) action by pressing the "enter" key. However, mouse clicks do not work. Has anyone faced this issue and is there a solution? I am using 2018 MacBook Pro 13 inch with Retina display.

Posted on Dec 8, 2020 7:44 AM

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Posted on Jul 17, 2021 2:19 AM

I've figured out a way to resolve this on my machine (the System Preferences thing is the real bugaboo!): removing your `com.apple.systempreferences.plist` preferences file.


The step-by-step:


  1. Close System Preferences
  2. Go to Finder and select your user/home folder.
  3. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.
  4. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.
  5. Select Library.
  6. Then go to Preferences/com.apple.systempreferences.plist.
  7. Move the .plist to your desktop.


Restart the computer, open the System Preferences, and test. If it works okay, delete the plist from the desktop -- you won't need it anymore. If it didn't work, well, that sucks. Return the file from your desktop to the place you got it from, overwriting the newer one, then restart.


Hope that helps; let us know if it does!


Kind regards,

Erwin

Similar questions

103 replies

Mar 14, 2021 7:06 AM in response to rgbvgg

I am having the same issue since updating to Big Sur. I was waiting for Apple to fix the bug in the software updates, but it is very frustrating to see that it has been persisting for several months. The workaround by "slightly resizing" the dialog window works for Open/Save type boxes, but several dialog windows do not have resizability, and so it is rendered completely disfunctional. Please fix this ASAP.

Apr 26, 2021 12:27 AM in response to rgbvgg

Having the same issue now for a Month on macOS Big Sur 11.2.3. My File dialogs (open file, save file, etc) are not responding to clicks. I can use the tab sometimes and they respond to key inputs. Same goes for the Settings App. I can open like Security settings but not click on the tab selectors or buttons.


I need to restart the computer then it works again for some time.

Dec 15, 2020 11:34 AM in response to rgbvgg

Hello rgbvgg,


Thanks for using the Apple Support Communities. We understand that you're having issues with your trackpad becoming unresponsive when specific features are being used. Try some of the steps in this article:


If an app freezes or quits unexpectedly on Mac


Does this occur in safe mode and another user account?


How to use safe mode on your Mac


Set up users, guests, and groups on Mac


Keep us posted on how it goes.


Best wishes.

Feb 22, 2021 1:34 AM in response to Jasmanpro

I've found 2 ways to (sometimes) get around the problem.


  1. Minimise the dialog (works well for settings) and open again - going immediately to the section you want to access.
  2. resize the dialog box - again - clicking immediately to the section you wish to access.


Sometimes multiple resizes / minimises are required if many ops are needed.


Cheers

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Mac OS Big Sur - Dialog box not responding to mouse clicks

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