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Mac OS Big Sur - Dialog box not responding to mouse clicks

I have noticed that dialog boxes which open up for File Open or File Save As functionality in various applications do not respond to mouse clicks. I can close the dialog box by pressing on the "escape" key and can run default (highlighted) action by pressing the "enter" key. However, mouse clicks do not work. Has anyone faced this issue and is there a solution? I am using 2018 MacBook Pro 13 inch with Retina display.

Posted on Dec 8, 2020 7:44 AM

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Posted on Sep 30, 2022 10:02 PM

This issue can be resolved by killing the Dock. Open Terminal, run "killall Dock", and you'll be able to interact with dialog buttons again. I suspect many of the other solutions here work because of a restart.


The the issue still exists on 12.5, let's see if 12.6 fixes it...

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103 replies

Jun 17, 2021 7:37 PM in response to jon.seymour

Actually, it turns out that resize solution sometimes worked. it wasn't a complete solution.


My problem was specifically with gitk, a tool that is packaged with the Home Brew git-gui package.


You might find some relief by deleting ~/.config/git/gitk if that file exists.


I also ended up editing /usr/bin/local/gitk to point at the OSX version of wish (/usr/bin/wish) instead of the HomeBrew version.

Aug 15, 2021 9:17 PM in response to rgbvgg

I'm having this issue too, exactly as described everywhere else in this thread.


Hilarious and extremely disapointing not only that this issue exists at all but It's been reported in the community for so long and nothing has been done to address this.


Whoever is the technical support person looking at this thread can you please escalate this to a software development team responsible for creating native file picker dialogs or also system preferences or whatever framework is used between them. I have this issue in both places.


At least with the file picker dialog I can resize it to get it working as expected.

The pages on system preferences I literally cannot use because the app cannot be resized by the mouse.


It is not a hardware issue, it is a software bug. My MBP is literally brand new and it has had this issue since day 1, my trackpad and Magic Mouse work literally perfectly elsewhere.


And yes I have updated my operating system, but regardless this issue has existed for so long I shouldn't even need to update anything considering this laptop is literally brand new.


At least on linux I never get bugs like this and if I did I would be able to fix it myself.




Sep 10, 2021 12:08 PM in response to rgbvgg

I am facing the same issue but it just started recently, it was fine before. The saveAs dialogue box issue can be solved by pulling first pulling it from the corner to increase its size but nothing works in system preference settings. I am not able to select any options there. This is very annoying. Do we have a solution for this ? is this a bug?

Sep 24, 2021 7:24 AM in response to rdesh26

It's quite ridiculous. The loss of major (if seemingly simple) functionality. Keyboard shortcuts should work on dialog boxes.


Another thing they're doing is you used to be able to do cmd-s and just start typing. It would buffer your text so by the time the dialog window opened it would just spew out everything you'd been typing. Now it starts where you are at in the typing.


First why is there ANY delay in a dialog window box opening. Why do I have such a fast computer (M1) and yet it can't do such a simple thing like instantly open a save window? This isn't the 1990's.


Then it can't just save with the keyboard shortcut.

Now, half the time your dialog box field isn't selected, so you have to tab not once but 4-5 times to get to the field.

Then it doesn't even select the name right, like in photoshop. It selects the whole name, including the extension then doesn't put the extension on the end of the file, so it can't be uploaded to wordpress.


Does anybody else feel like apple's user interface design is actually devolving thanks to newbies coming along thinking they can "do things better?" Maybe it's true, maybe not, but what a pain. It's fundamental! Please fix this.



Oct 28, 2021 7:11 AM in response to psmarcin

I have the issue too and noticed it only occurs when I have a Thunderbolt Dock attached.

Without the dock I never have the problem. Are you using a dock too?


I noticed that when I unplug the dock from the MacBook Pro and re-insert it, I can click (both file selector and system preferences). I did call Apple Support about this issue early September and they acknowledged the issue. The indicated it would be fixed when Monterey would be released. Upgraded my machine earlier this week, but still have this issue unfortunately.


I am really interested if all people that encounter this issue use a Thunderbolt Dock or not.


I am using an Elgatp Thunderbolt 3 Dock

Jan 21, 2022 12:40 PM in response to psmarcin

I am also experiencing this issue on Big Sur - both the noted file dialog and System Preferences issues. If I restart, things are once again clickable but that is a super annoying workaround. However, I do think I found a workaround for the System Preferences issue. In System Preferences, make sure you are on the screen with items you need to be able to change (i.e. Bluetooth or General), minimize System Preferences, then reopen it from the Dock. Things on the screen you were on when you minimized should now be clickable.

Mac OS Big Sur - Dialog box not responding to mouse clicks

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