Mac OS Big Sur - Dialog box not responding to mouse clicks

I have noticed that dialog boxes which open up for File Open or File Save As functionality in various applications do not respond to mouse clicks. I can close the dialog box by pressing on the "escape" key and can run default (highlighted) action by pressing the "enter" key. However, mouse clicks do not work. Has anyone faced this issue and is there a solution? I am using 2018 MacBook Pro 13 inch with Retina display.

Posted on Dec 8, 2020 7:44 AM

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Posted on Jul 17, 2021 2:19 AM

I've figured out a way to resolve this on my machine (the System Preferences thing is the real bugaboo!): removing your `com.apple.systempreferences.plist` preferences file.


The step-by-step:


  1. Close System Preferences
  2. Go to Finder and select your user/home folder.
  3. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.
  4. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.
  5. Select Library.
  6. Then go to Preferences/com.apple.systempreferences.plist.
  7. Move the .plist to your desktop.


Restart the computer, open the System Preferences, and test. If it works okay, delete the plist from the desktop -- you won't need it anymore. If it didn't work, well, that sucks. Return the file from your desktop to the place you got it from, overwriting the newer one, then restart.


Hope that helps; let us know if it does!


Kind regards,

Erwin

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103 replies

Feb 8, 2022 9:24 AM in response to BruceCantarim

I can also confirm that it is still happening on Monterey. I have an Intel Macbook Pro running macOS 12.1. I started having the problems when I upgraded from Catalina to Big Sur. I downgraded to Catalina, which solved the problem. I decided to give Monterey a try. I have the same problem again on Monterey. The workarounds (resizing, minimizing) work sometimes, but not all the time. It's ridiculous that Apple keeps ignoring this problem It's seems like they don't want anyone to use their products anymore. They might get their wish, if they're not careful.

Oct 18, 2022 1:22 PM in response to rgbvgg

Still hitting this issue on a 12.6 Mac in all incarnations:

  • Save dialogs are not clickable. Only resizing helps, but most of these dialogs are not resizable.
  • Same deal with the System Preferences menus.
  • Can't even save PDF from Chrome because of this. The dialog is neither resizable, nor movable. On top of that, it blocks the entire browser (not just the current tab). Only ESC helps closing it, but a couple of times even that did not help and I had to kill Chrome.

Mar 23, 2021 7:30 AM in response to rdesh26

No changes for me after update (11.2.3). Dialog boxes still aren't working or are working selectively.

I really can't believe it's not solved till now by Apple since it's such an obvious thing.


Minimizing a dialog box works f.ex. in Preferences for me, but as it was mentioned earlier - sometimes you can't minimize a box. Very annoying in Mail app when trying to add an attachment. Appears also in other 3rd party apps whenever a Finder dialog box pops out.


I have MBP 13" Touch Bar 2017

Sep 24, 2021 7:24 AM in response to rdesh26

It's quite ridiculous. The loss of major (if seemingly simple) functionality. Keyboard shortcuts should work on dialog boxes.


Another thing they're doing is you used to be able to do cmd-s and just start typing. It would buffer your text so by the time the dialog window opened it would just spew out everything you'd been typing. Now it starts where you are at in the typing.


First why is there ANY delay in a dialog window box opening. Why do I have such a fast computer (M1) and yet it can't do such a simple thing like instantly open a save window? This isn't the 1990's.


Then it can't just save with the keyboard shortcut.

Now, half the time your dialog box field isn't selected, so you have to tab not once but 4-5 times to get to the field.

Then it doesn't even select the name right, like in photoshop. It selects the whole name, including the extension then doesn't put the extension on the end of the file, so it can't be uploaded to wordpress.


Does anybody else feel like apple's user interface design is actually devolving thanks to newbies coming along thinking they can "do things better?" Maybe it's true, maybe not, but what a pain. It's fundamental! Please fix this.



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Mac OS Big Sur - Dialog box not responding to mouse clicks

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