FaceTime unexpectedly quitting on laptop

Does anyone know how to fix this?

I am having trouble FaceTiming from my MacBook Air laptop to a colleague’s Apple tablet. I have no problem FaceTiming with other people. Just this one.

I see her momentarily and she sees me as a frozen face and then it quits after a few seconds every time.

I would so appreciate some help!!!

☮️💞✨🙏🏻

Posted on Dec 8, 2020 9:43 AM

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1 reply

Chris_C1

Community Specialist

Dec 13, 2020 10:43 AM in response to Bethechangeyouwishtosee

Hello Bethechangeyouwishtosee,

We understand that when trying to place a FaceTime call to one specific contact, the video will freeze and then the app will close itself.

Which version of macOS are you currently running? Let's have you try to make the call while booted in safe mode, and while in a new user to see if the issue persists there.

Cheers!

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FaceTime unexpectedly quitting on laptop

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