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During process to erase phone to back up settings, phone froze and all I see is Apple Logo with Line underneath and no line movement. Unable to reboot or unfreeze
Apple Chat support could not help
Windows, Windows 10
Hi Trish-S,
It sounds like your iPhone XR froze when attempting to restore it to the factory settings. We'd like to help.
Just to confirm, did the iPhone restart after selecting to restore it, and when it turned back on, it got stuck on the Apple logo and progress bar? If so, the steps under the "If your device turns on but gets stuck during start up" part of this page may help:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
If those steps don't correct the issue, please see the "If you need more help" section of the above link as well.
Thank you!
Hi Trish-S,
It sounds like your iPhone XR froze when attempting to restore it to the factory settings. We'd like to help.
Just to confirm, did the iPhone restart after selecting to restore it, and when it turned back on, it got stuck on the Apple logo and progress bar? If so, the steps under the "If your device turns on but gets stuck during start up" part of this page may help:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
If those steps don't correct the issue, please see the "If you need more help" section of the above link as well.
Thank you!
Thanks for responses.
you described issue correctly
i had to run to Apple store to fix it that night since phone support could not help
I am back operating since my store visit!
Trish-S,
We really appreciate you updating us on the situation, and we're so happy to hear that your iPhone is back up and running again now.
Have a nice day!
Frozen XR iPhone ... during restore to Factory settings
