those solutions are useless.... where's is the real support... the certified services said Big Sur corrupted the firmware... please provide solutions... not excuses

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Level 1

4 points

those solutions are useless.... where's is the real support... the certified services said Big Sur corrupted the firmware... please provide solutions... not excuses

my unit get stuck in black screen before staring up

the units was revised for a certified technician without any satisfactory result... cause apple doesn't publish any procedure to solve the issue, although is an issue for several MacBook Pro mid 2014

it seems like the firmware is corrupt... the service center restore my macbook to Mojave with some positive results, cause the unit starts up sometimes.... but something is not good Bluetooth doesn't work, spotlight doesn't work, I can't find some files in the hard drive, and I can't rebuild it,

after reviewing with the technician and read some blogs, we can said the Big Sur update corrupted the firmware... but apple doesn't provide a solution.... and the certified technicians doesn't have tools to solve cause the units is vintage and they can not repair the firmware

please solve

MacBook Pro 13″, macOS 10.14

Posted on Dec 9, 2020 9:52 AM

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Answer 1

Tesserax

Level 10

158,202 points

Dec 9, 2020 10:22 AM in response to gersoncubas

If you are referring to Apple for a solution to this issue, then you should know that Apple representatives, may or may not, answer posts here. We are just fellow Apple-product users. If you are dissatisfied with the support (or lack there of) from Apple, so far, you will still need to address it with them directly. Good luck!

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Answer 2

Dec 9, 2020 11:53 AM in response to gersoncubas

These forums are mostly made up of users either posting issues or trying to assist those with issues. Apple support is not always monitoring these forums or offering help. If you need real technical support contact Apple support, if your a business Apple has business support as well. This is a known issue with some 2013-2014 Macbook Pro's and Big Sur. Apple support should be able to help resolve these issues. But I don't know if it can be done remotely or not?

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Answer 3

HWTech

Level 9

69,254 points

Dec 9, 2020 6:58 PM in response to gersoncubas

You can contact Apple corporate to voice your complaint directly to Apple.

Check your local consumer protection laws in your region to see if any of them may help you.

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those solutions are useless.... where's is the real support... the certified services said Big Sur corrupted the firmware... please provide solutions... not excuses

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