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Photos keeps crashing when opening photos

Hi,


Having spent an hour of so of trouble free photo editing, I tried to open a 3sec video clip and Photos immediately closed without warning. I have re-opened it 5 or 6 times and every time I try to open a photo, the app immediately closes. I can view the photos view on iPhone.


I am running Etrecheck now, but does anyone have any idea what may have caused this problem or know how to read error reports.


Many thanks

iMac, OS X 10.11

Posted on Dec 11, 2020 9:20 AM

Reply
2 replies

Dec 11, 2020 3:44 PM in response to Russ New Boy

By way of update, I tried to view the same video files on another Mac and again the Photos app instantly closed. I then decided to export the files, delete the originals and re-import them and they now play fine. Does anyone have any idea what the problem was as this isn't the first time this has happened.


If the original files were corrupt in any way then I wouldn't expect to have been able to successfully export and reimport them. Also I was able to play the videos fine on my phone.

Photos keeps crashing when opening photos

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