password reset for encrypted backup password is not working.
I was unable to update my iphone because of an "unexpected error." I was forced to restore to factory settings. Previous to this I backed up my phone to my laptop, not realizing the password encryption was on. I cannot restore my phone from backup because I obviously don't know the password, and when I do the steps to reset/erase the encrypted password it's still asking for a password for the backup.
This is ridiculous and have to start from scratch all over with all data and information lost.
Thanks Apple. I'll be moving along from your terrible product.