new Iphone 8

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Level 1

8 points

new Iphone 8

I tried restoring my new iPhone 8 from a back up of a seven I had but now it is just flashing the apple logo it said I had to connect it to my computer once but when I went to the site it was telling me to it told me to try restarting it first so I did. but now it won't show up again so I can't just connect it and fix it. if there is a fix I can do in my home would be preferable but anything right now would help (I'm going to delete that backup and make a new one I feel like the back up may have been corrupted and after I tried putting it on the new phone it broke ios I just hope it didn't break the phone)

Posted on Dec 12, 2020 12:10 AM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

411,844 points

Dec 12, 2020 1:17 AM in response to MasIow

Connect iPhone to Computer / Mac

Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]

You haven't mentioned whether you have a PC or Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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Answer 2

MasIow Author

Level 1

8 points

Dec 12, 2020 1:51 AM in response to SravanKrA

I have a Microsoft pc, the cord is not counterfeit I use it for my 7, it's not showing up in iTunes because it Is not actually fully powered on therefor I can't have it on the home screen, it keeps shutting itself down repeatedly right after startup is my problem has been going for about 2 hours now

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