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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I received the Fre case for my phone 2 days ago and it isn't a very good fit, when it is put onto the phone the clear plastic screen part of the case isn't close to the phone screen at all, and makes the phone pretty much unusable, face id won't work, anyone else having same problems with this case.
iPhone 12 Pro Max, iOS 14
Either rub them with the cloth that came with the case or pick at them with your fingernail first.
I was having the same issues so I removed those two dots with my finger nail cleaned the inside of the screen and no longer have the issues. Face ID is now working.
Thannk you larryfromsterling. I tried it too and it worked like a charm!
Bloody legend. Work straight away after removing the 2 dots !
I came here, read these comments. Tried it myself and it worked!! Remove the 2 dots. Super easy!
I wonder what the dots are supposed to do? For those who have done this, is it obvious the case is still waterproof? Thanks!
Wow, just read the first page of the thread and removed the sticky circles next to the ear sound piece and it works like a charm...very interesting!
Sorry should have made it clearer, I’m not having any sound issues. Some posts suggest that they are getting poor sound quality after removing the dots....not me
Thanks worked great after rubbing those off. Terrible design!
Fixed it by rubbing gently with my finger I removed the two little nibs and the glue .
Thank you
Yes thank you! It works perfectly now. Glad I found this board! It was driving me crazy. Lol
thanks again for the tip!
Did you run the case under water first before putting it in your phone?
Lifeproof Fre iPhone 12 Pro Max
