iPad Pro

I recently bought an iPad Pro 11 . When I close the case cover it doesn’t, turn off , why .

?

iPad Pro 11-inch Wi-Fi

Posted on Dec 13, 2020 2:43 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2020 4:07 PM

If you have a generic third-party case, these sometimes have the magnet (sensed by the iPad when the cover is closed) in the wrong location relative to the screen; some cases don’t have a magnet at all.


As the sensor location varies between models of iPad, to use the screen locking feature, the case must be specifically designed for the iPad.



1 reply
Question marked as Top-ranking reply

Dec 13, 2020 4:07 PM in response to Reyhaneh1978

If you have a generic third-party case, these sometimes have the magnet (sensed by the iPad when the cover is closed) in the wrong location relative to the screen; some cases don’t have a magnet at all.


As the sensor location varies between models of iPad, to use the screen locking feature, the case must be specifically designed for the iPad.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.