Contacting Card Issuer problem

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Contacting Card Issuer problem

Dears, recently I want to add/replace my Master card in Apple account, because old had expired. Procedure of adding new stop at Bank verification,.. as I understand a new role for EU,.. where card need to be verified and confirmed by card issuer. From that step I cannot proceed because contacting card issuer step is not working,.. The icon on screen just rotates and waits for confirmation and nothing is happen.

I try to add my VISA and debit card,.. but was faced with the same problem.

Also I found your web article about confirmed banks for AirPay by country, but there are some "exotic" small banks and none of most accepted in the country.

I have two open accounts which now I can not pay, becasue of that issue. One is iTunes Music and second extended space of 50 GB on i Cloud which is going to be closed soon, because of no payment

How to pay and solve that issue ?

Just don't tell me, to change a bank due to credit card support.

Regards

Andrej - Slovenia

Posted on Dec 14, 2020 5:07 AM

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Answer 1

CarlAVII

Community Specialist

Dec 17, 2020 12:55 PM in response to reparan

Hello reparan.

Thanks for reaching out to Apple Support Communities. We see that you are having issues with adding a payment method for your Apple services. We know that it is important to be able to able manage payments and we will be glad to assist.

Please see this resource for the best steps to take: If your payment method is declined in the App Store or iTunes Store

Cheers.

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Contacting Card Issuer problem

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