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Level 1

44 points

Fitness+ Apple Watch pairing and Apple TV airplay issues

I've had two issues with Apple Fitness.

1st ... When I try to connect my apple watch to the apple fitness app on apple tv, it won't pair. I get a message that says "pairing cancelled". When I try to connect an "other watch", I will attempt to connect but it never does

2nd ... When I mirror the apple fitness app from my iPhone XR to the apple TV, it doesn't work properly. After I select the video, the tv goes black. It plays the sound but doesn't show the video.

What should I do for both issues?

[Re-Titled by Moderator]

Posted on Dec 14, 2020 1:12 PM

Best reply

SwahiliTodd

Level 1

19 points

Posted on Dec 14, 2020 9:29 PM

I had this issue too. I created a support case with Apple, and they did not have an answer either. However, after much troubleshooting, I have appeared to resolve my issue. The "Home" Setup on the Apple TV was never completed. Once I did this, it started working 100% of the time.

On the Apple TV go to Settings > AirPlay and HomeKit. I selected the Room to change the Name, and then it paired my phone with the Apple TV, setting up "My Home".

Go back to the Fitness App and it should pair.

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205 replies

Feb 10, 2021 6:57 PM in response to Ranito1980

All these were done - but thanks anyway!

Feb 10, 2021 7:19 PM in response to treygraham

Wouldn't have rebooting your Apple TV served the same purpose?

Feb 10, 2021 7:49 PM in response to Ranito1980

Not necessarily. That was the first thing I did and it didn’t work.

Feb 10, 2021 8:15 PM in response to Ranito1980

No. I tried that, of course, because it’s pretty much the entry-level fix attempt. But it didn’t help. There seems to be an order-of-operations issue with this glitch.

Feb 13, 2021 4:12 PM in response to cjax1818

This is the standard Apple suggestion, so am surprised they didn't suggest it. Doesn't work for many others as there seems to be another issue which remains unresolved.

Mar 14, 2021 4:11 PM in response to cjax1818

Was anyone able to resolve “the pairing canceled” problem? Everything is up to date and new on my end.

JRB1992

Level 1

4 points

Mar 24, 2021 9:22 AM in response to treygraham

After hours of trying to figure this out, this solution finally worked for me!!!

Apr 30, 2021 2:00 PM in response to alxdvs

I had your same issue and I went to ids and removed mine, then it asked me if I wanted to use my iPhone to add a new so I added it back that way and it works now.

May 9, 2021 11:44 AM in response to alxdvs

Had the same issue so I got out old watch connects to it but now my new watch has the cancelled connection instead if acknowledging it’s available at all? What to do ?

Jun 20, 2021 4:10 AM in response to alxdvs

I have the same issue. Have you received any support to resolve the problem?

Fitness+ Apple Watch pairing and Apple TV airplay issues