Big Sur 11.1 External Display Issues!

I've installed macOS Big Sur 11.1 right after it launched today. My mistake lol


Unfortunately, I noticed my Type-C ports no longer recognize my two external monitors. I'm using HDMI to Type-C. So far my troubleshooting is as follows:

  1. PRAM reset. This seemed to help until I locked the display. Once unlocked via Touch ID, the True Tone went off and one of the two monitors went out and will no longer connect. Woot. Normally, when connecting an external display, the screen goes black then back on, however, the screen short-of lags and then doesn't ever detect an active connection.
  2. SMC reset. This actually didn't help at all... :(
  3. Fresh install, same issues.


Any suggestions?

MacBook Pro

Posted on Dec 14, 2020 3:44 PM

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Posted on Feb 16, 2021 4:54 AM

Same problem. Just installed 11.2.1 - No Joy.


I'm running a Macbook Pro 2016 - 2019

32GB ram 4TB.

I'm connected to a J5Create JCD543. Via USB-C

2 DELL SE 2719HR displays.


Also tested on a 2019 Macbook Air. - No joy


Prior to Big Sur, my set up was solid.




Work Arounds: As of Feb 16 2021


Option 1: j5Create just launched a driver. But...well... as of now, it's not useable. It works. Kind of... but it's DJTVirtualDisplayAgent and some other USB virtual software that needs to be approved by security. It enables the second display, but with a 1 or 2 second screen lag. So any interaction with items on that display are slow. Like using Virtual PC in the 1990's. Maybe they will improve this.


Option 2: Use 2 USB-C ports. So, one cable goes into the j5Create hub and the second goes into an HDMI to USB-C adapter. Not the end of the world, but does require an extra USB-C port. results in normal use of 2 displays.


Option 3: I tried other hubs (prices may have changed since posting this.)

USB-3 Hub 123.99

https://amzn.to/3jV4aYp (both displays worked, but requires a special USB-C dual port cable) - returned


Portable USB-C hub pro $59

https://www.amazon.com/dp/B0855GZ7PT (both displays worked, but also requires 2 ports, plus, it's a short cable, all cables must be visible on the table. I'm sure you know what I mean.. messy. - returned


Docking Station OKX $149

https://www.amazon.com/dp/B08HLXLW1Q (Yes, best choice so far. only requires 1 cable and has lots of ports. BUT It does require a driver.

https://www.displaylink.com/downloads


It's still a hack. requires you to be logged into the user account that you have installed the software. So, that means 1 display will be active while rebooting, up until you actually log in, then after about 15 seconds, it launches the second display. No lag, it works well as a work around. This one I'm keeping.


Oh, to save you time, I tried installing this displaylink software to use with other hubs. No dice, it looks for it's own hardware. sorry... (as of the time of this posting. Maybe that will change)



Summary:

I kept the OKX docking with displaylink for my home office. It's nice and clean, with the hub hidden and a 1 simple cable into my USB-C port (also provides power). Nice... but cluncky when rebooting. Must wait for software to load.


At work, I kept the j5Create. 1 USB-C cable from the hub, and all my devices are neatly tucked away. Requires a second HDMI-USBC cable to power 2 monitors, and takes 2 ports. Hopefully Apple will figure out the conflicting software or someone will find a terminal hack to help us all out.


Ethan-

743 replies

Apr 10, 2021 12:37 PM in response to gaolbird

I hope you are correct. Although it seems a fools errand I keep posting and complaining to Apple directly because it is maddening not to be able to use my external monitor. Certainly Apple is aware of the problem. It seems if Apple wanted to they would have fixed this problem long ago and inexplicably just don't care -- after we have all spend thousands of dollars to purchase their equipment. What to do??? I won't be spending another dime on any Apple product unless and until this issue is resolved.

Apr 13, 2021 4:44 PM in response to iTimC21

Wow after reading a portion of these entries (no I don't have the patience to read all 40 pages) I am thankful that my issues are less severe, although still seriously annoying. I have a late 2020 iMac, intel i7, came preinstalled with Big Sur, which I updated to 11.2.3 before attaching my 2 identical LG 27" 1080p monitors via a 3rd party USB-C/TB3 to HDMI cable. The system finds the monitors, which I now discover apparently isn't a given, but randomly after sleep/lock one of two things happens. Either the display arrangement changes, or the screens swap.


My arrangement is <LG1><iMac><LG2>


First problem: after waking my display arrangement may be <iMac><LG2><LG1> or <LG2><iMac><LG1> or some other variation. I have not noticed any consistent pattern here.


Second problem: after waking my display arrangement will remain <LG1><iMac><LG2> BUT all the apps on <LG1> have been moved to <LG2> and vice versa so that while the display arrangement is the same, the screens are essentially swapped.


As an added bonus, the "snap to" function while trying to rearrange the displays is finicky making moving things back and extra fun challenge since half the attempts just drop the screens back to where they were rather than letting me change the arrangement.

Apr 13, 2021 5:56 PM in response to a3w275

Too bad you've had problems. Before updating you could backup your 11.2.3 with Time Machine to an external drive in case 11.2.4 is even worse--and one of the Recovery Mode options I think is to reinstall the OS that came with your device. Catalina was finicky for me After one update my Mac refused to output audio to the set output device for any movies displayed on my 4K tv--it insisted on using the TV speakers!

Apr 21, 2021 2:42 AM in response to besht2003

The SMC reset noted above stopped working for my Mac Mini 2018 and again I lost my HDMI port--down to 2 displays: 1 T3 and then 1 USB-C to HDMI. Trying to reset the SMC cleared out desktop settings to default and maybe disabled Microsoft Edge and prevented screen sharing w/Apple support to troubleshoot. But still no HDMI. And the USB-C handshake required restart of the Mac and the 2nd display (Samsung 4K tv) and reconnecting cables so jury out there too.

Apr 26, 2021 11:11 PM in response to gaolbird

11.3 does not fix the issue for me. I have a late 2015 IMac and new MSI 34 inch monitor. There is no 60Hz at higher resolutions particularly at 5k2k notwithstanding Apple promises that it can deliver at 6k. Apple have really lost their way. I will not be buying any M1 products in the near future. A total disappointment after waiting so long!

Apr 28, 2021 9:29 AM in response to ChoPraTs

Just finished upgrading to 11.3. First had some issues with the system hard crashes (i.e. system locks up for a few seconds, then shuts off, fans buzz and it reboots). Seems a little better after SMC reset.


As for my USB-C display, it seems it's a little better display wise. Now it either detects fine, or is not detected at all instead of going into one of the following states:

  • Not detected
  • Detected at crazy low resolution
  • Detected fine


BUT now my bookshelf speakers plugged into the audio out on the monitor get no sound!



Apr 28, 2021 10:27 AM in response to besht2003

It still detected the audio device. Ultimately macOS shows my display and audio device as HDMI whether its directly connected via USB-C or via the USB-C to HDMI dongle. But since 11.3 when connected directly via USB-C there is no audio output, but the audio device is still present. I can switch between built-in speakers and the Acer display audio and get audio and silence respectively.


For reference, my display is Acer XR342CK bmijqphuzx. Running macOS 11.3 on MacBook Pro (16-inch, 2019).

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Big Sur 11.1 External Display Issues!

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