Big Sur 11.1 External Display Issues!

I've installed macOS Big Sur 11.1 right after it launched today. My mistake lol


Unfortunately, I noticed my Type-C ports no longer recognize my two external monitors. I'm using HDMI to Type-C. So far my troubleshooting is as follows:

  1. PRAM reset. This seemed to help until I locked the display. Once unlocked via Touch ID, the True Tone went off and one of the two monitors went out and will no longer connect. Woot. Normally, when connecting an external display, the screen goes black then back on, however, the screen short-of lags and then doesn't ever detect an active connection.
  2. SMC reset. This actually didn't help at all... :(
  3. Fresh install, same issues.


Any suggestions?

MacBook Pro

Posted on Dec 14, 2020 3:44 PM

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Posted on Feb 16, 2021 4:54 AM

Same problem. Just installed 11.2.1 - No Joy.


I'm running a Macbook Pro 2016 - 2019

32GB ram 4TB.

I'm connected to a J5Create JCD543. Via USB-C

2 DELL SE 2719HR displays.


Also tested on a 2019 Macbook Air. - No joy


Prior to Big Sur, my set up was solid.




Work Arounds: As of Feb 16 2021


Option 1: j5Create just launched a driver. But...well... as of now, it's not useable. It works. Kind of... but it's DJTVirtualDisplayAgent and some other USB virtual software that needs to be approved by security. It enables the second display, but with a 1 or 2 second screen lag. So any interaction with items on that display are slow. Like using Virtual PC in the 1990's. Maybe they will improve this.


Option 2: Use 2 USB-C ports. So, one cable goes into the j5Create hub and the second goes into an HDMI to USB-C adapter. Not the end of the world, but does require an extra USB-C port. results in normal use of 2 displays.


Option 3: I tried other hubs (prices may have changed since posting this.)

USB-3 Hub 123.99

https://amzn.to/3jV4aYp (both displays worked, but requires a special USB-C dual port cable) - returned


Portable USB-C hub pro $59

https://www.amazon.com/dp/B0855GZ7PT (both displays worked, but also requires 2 ports, plus, it's a short cable, all cables must be visible on the table. I'm sure you know what I mean.. messy. - returned


Docking Station OKX $149

https://www.amazon.com/dp/B08HLXLW1Q (Yes, best choice so far. only requires 1 cable and has lots of ports. BUT It does require a driver.

https://www.displaylink.com/downloads


It's still a hack. requires you to be logged into the user account that you have installed the software. So, that means 1 display will be active while rebooting, up until you actually log in, then after about 15 seconds, it launches the second display. No lag, it works well as a work around. This one I'm keeping.


Oh, to save you time, I tried installing this displaylink software to use with other hubs. No dice, it looks for it's own hardware. sorry... (as of the time of this posting. Maybe that will change)



Summary:

I kept the OKX docking with displaylink for my home office. It's nice and clean, with the hub hidden and a 1 simple cable into my USB-C port (also provides power). Nice... but cluncky when rebooting. Must wait for software to load.


At work, I kept the j5Create. 1 USB-C cable from the hub, and all my devices are neatly tucked away. Requires a second HDMI-USBC cable to power 2 monitors, and takes 2 ports. Hopefully Apple will figure out the conflicting software or someone will find a terminal hack to help us all out.


Ethan-

743 replies

Apr 28, 2021 10:25 AM in response to iTimC21

I wanted to connect my 2019 27inch iMac with my M1 macbook pro using thunderbolt so that I can use iMac as a monitor but found out that It is not possible due to Big Sur OS(confirmed over apple support call).

Now that 11.3 is out, I am waiting for my thunderbolt cable to arrive and will test it again. I'll post here, might help if anyone has same issue as mine.

May 1, 2021 7:15 AM in response to iTimC21

I have Big Sur 11.3 but I can't stream videos to my 4K LG OLED TV unless I use the Apple TV application and bought the movies from Apple. GREAT TECHNOLOGY APPLE!!! WHY DO WE STAY WITH YOU???? NOW WHAT??? PLUG AND PRAY LIKE OLD WINDOWS???????


The LG will play H264 and H265 so it's not my TV!!!!!!!!


I can connect to my TV by HDMI cable and get full 4K resolution after I OPTION + SCALED in monitor preferences. This works.


I can connect via HDMI to an ACER monitor that is 19xx by 12xx.


I WILL NOT BUY ANY 4K MONITOR, EVEN FROM THE APPLE STORE, UNTIL THIS GETS FIXED!!!!


THIS IS A **** GOOD REASON TO BUY THE SURFACE PRO!!!!!!!!!!!

May 7, 2021 4:20 AM in response to iTimC21

Hey! I am very late to this party.


  • Bought 16inch MBP April last year along with Letscom USB-C hub
  • Fought a little to get my 32 inch Samsung curved monitor (C32F391) to play nicely initially but eventually managed and all was fine
  • Today (randomly) Mac thinks the Samsung screen is showing but is blank - I can't shift this.
  • Chat with Apple tell me to upgrade to 11.3.1, zap PRAM, SMC, etc - all with no success
  • And now I am here with a phone number for further support which I fear isn't going to achieve anything...


I reviewed some answers on this thread but are there still some users who simply can't use their monitors at this time? I would rather not roll back OS if at all possible.


And +1 for beyond shocking QA from Apple...

May 8, 2021 2:17 PM in response to besht2003

I use a BenQ SW271. There is a button for the brightness on the screen but I just can't change the brightness. Was never an issue before Big Sur...


There is an update for Color Palette but I use i1Studio. That's because Color Palette doesn't work for the Xrite colormunki I use for calibration.


But I don't think this will be the problem?


Maybe it's the cable I use... Not an original Mac cable, could this be it?

May 12, 2021 3:07 AM in response to iTimC21

Oh dear! I'm back to square one with my 32" 4k BenQ.


Connected using USB-C to my MB Pro 2019. It seemed to be okay for about a week but since taking my laptop the first face to face meeting in over a year I came back to my home office to find the same problem. The max resolution is 1080p. Awful.


Running the latest update to see if anything changes. Will then reset PRAM, and then SMC to see if anything works.


Forcing me to edit 4K promo vids in 1080p on a monitor capable of much more is unacceptable Apple! Please bring out a fox ASAP.





May 12, 2021 4:10 PM in response to Manglet

After the 11.3.1 update, a new behaviour occurred. The secondary monitor works now after restarts, but not if the system boots up. The news are, now, the main monitor is not working after a reboot. This happens sometimes, not constantly. If I reconnect the monitor and change its inputs back and forth, the monitor works again. The Computer is a Mac Pro 7.1 and the monitors are both made by Eizo.

May 14, 2021 10:32 PM in response to iTimC21

I have an LG 32 ud99 updated everything still can not get my 4K resolution since updating to Big Sur you would think with a company as big as Apple they would have fixed this by now about to toss this out of the window disappointed come on you can release all these new products for money but can’t support the avid fan base that has already invested ridiculous maybe time for windows!

May 17, 2021 5:11 PM in response to iTimC21

Same same. Also intermittent recognition of monitor sound output = infuriating when listening to music or having a zoom conversation when suddenly monitor goes mute. Also, screen still going black... randomly. I've seen these anomalies on other posts so we're not the only sufferers. No suggestions except for Apple techs; PLEASE address these very frustrating bugs & issue an update ASAP!

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Big Sur 11.1 External Display Issues!

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