Big Sur 11.1 External Display Issues!

I've installed macOS Big Sur 11.1 right after it launched today. My mistake lol


Unfortunately, I noticed my Type-C ports no longer recognize my two external monitors. I'm using HDMI to Type-C. So far my troubleshooting is as follows:

  1. PRAM reset. This seemed to help until I locked the display. Once unlocked via Touch ID, the True Tone went off and one of the two monitors went out and will no longer connect. Woot. Normally, when connecting an external display, the screen goes black then back on, however, the screen short-of lags and then doesn't ever detect an active connection.
  2. SMC reset. This actually didn't help at all... :(
  3. Fresh install, same issues.


Any suggestions?

MacBook Pro

Posted on Dec 14, 2020 3:44 PM

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Posted on Feb 16, 2021 4:54 AM

Same problem. Just installed 11.2.1 - No Joy.


I'm running a Macbook Pro 2016 - 2019

32GB ram 4TB.

I'm connected to a J5Create JCD543. Via USB-C

2 DELL SE 2719HR displays.


Also tested on a 2019 Macbook Air. - No joy


Prior to Big Sur, my set up was solid.




Work Arounds: As of Feb 16 2021


Option 1: j5Create just launched a driver. But...well... as of now, it's not useable. It works. Kind of... but it's DJTVirtualDisplayAgent and some other USB virtual software that needs to be approved by security. It enables the second display, but with a 1 or 2 second screen lag. So any interaction with items on that display are slow. Like using Virtual PC in the 1990's. Maybe they will improve this.


Option 2: Use 2 USB-C ports. So, one cable goes into the j5Create hub and the second goes into an HDMI to USB-C adapter. Not the end of the world, but does require an extra USB-C port. results in normal use of 2 displays.


Option 3: I tried other hubs (prices may have changed since posting this.)

USB-3 Hub 123.99

https://amzn.to/3jV4aYp (both displays worked, but requires a special USB-C dual port cable) - returned


Portable USB-C hub pro $59

https://www.amazon.com/dp/B0855GZ7PT (both displays worked, but also requires 2 ports, plus, it's a short cable, all cables must be visible on the table. I'm sure you know what I mean.. messy. - returned


Docking Station OKX $149

https://www.amazon.com/dp/B08HLXLW1Q (Yes, best choice so far. only requires 1 cable and has lots of ports. BUT It does require a driver.

https://www.displaylink.com/downloads


It's still a hack. requires you to be logged into the user account that you have installed the software. So, that means 1 display will be active while rebooting, up until you actually log in, then after about 15 seconds, it launches the second display. No lag, it works well as a work around. This one I'm keeping.


Oh, to save you time, I tried installing this displaylink software to use with other hubs. No dice, it looks for it's own hardware. sorry... (as of the time of this posting. Maybe that will change)



Summary:

I kept the OKX docking with displaylink for my home office. It's nice and clean, with the hub hidden and a 1 simple cable into my USB-C port (also provides power). Nice... but cluncky when rebooting. Must wait for software to load.


At work, I kept the j5Create. 1 USB-C cable from the hub, and all my devices are neatly tucked away. Requires a second HDMI-USBC cable to power 2 monitors, and takes 2 ports. Hopefully Apple will figure out the conflicting software or someone will find a terminal hack to help us all out.


Ethan-

743 replies

Jun 4, 2021 9:32 AM in response to iTimC21

Hi,

I have a Macbook Pro 13 2020 and two LG 27UL850's. One is connected via USB-c to the Macbook directly. The other is connected to a Dell dock. The Dell dock is connect to the Macbook via USb-C. Prior to Big Sur I could use the Displayport connection on the Monitor. Now I have to use HDMI.

I would like to switch to DisplayPort, but when I do the screen goes black. Switching to DisplayPort 1.2 doesn't seem to work. Any help would be appreciated.

Jun 7, 2021 10:15 AM in response to valeriotech

I think something is wrong with the 11.4 update, too.

(MBP 2019 with external BenQ SW271)


There's some kind of glitch when I view images on Photoshop, in that I can only see a giant block of bright green on the entire files. It is intermittent. When I restart, it seems to go away, and the problem then returns later on. This was happening during the 11.1 update, then it seems to have been repaired in 11.3, then it returned in 11.4. I did not have this problem before 11.1.


It could be Photoshop did not update yet. Who knows, they have a world of problems of their own. But Photoshop wasn't the one that glitched my external monitor in 11.1.

Jun 14, 2021 7:20 AM in response to iTimC21

I am having the same issue with a 2018 15 inch macbook pro connected to a Samsung 50 inch 4K TV via USB C to HDMI adapter. This setup has worked flawlessly for two years, until I upgraded to Big Sur last week. Now when I plug in, sometimes it only offers me 1080P and instead of identifying the display as a Samsung, it just sees it as "Display".


This is severely impacting my workflow.

Jun 18, 2021 10:50 AM in response to darrenhumphrey

Come on Apple, fix this problem or at least give us some feedback that the problem is being worked and when it might be fixed. I'm still running Catalina on my MacBook Pro 16" 5600M with two Apple Thunderbolt 2 Displays (daisy chained) because I refuse to upgrade to Big Sur and not be able to use my Apple external monitors. The way it's looking, I probably won't get a chance to use Big Sur if the problem doesn't get fix prior to Monterey becoming available. Pretty sad.

Jun 29, 2021 7:20 AM in response to iTimC21

Hello. I'm note sure if my problem is the same. My MacBook Pro i9 slows down terribly when the external Monitor, a Samsung is connected. I had some issues already before installing Big Sur (11.4), but now it's very noticeable. Cinebench R23 drops from around 8000 to under 1000 when running it multiple times with the external screen on. Software including the Finder goes very slow and nearly non reactive after a short time.

Jul 3, 2021 4:37 PM in response to Blake Hodges

Mine used to work too on 11.4 but it randomly decided to no longer work and no amount of going back to Catalina and back to 11.4 was able to fix it for me. So depressed with the situation and having to move back to Windows to develop that I cleaned the thing and it’s going on Swappa tomorrow. Maybe I’ll repurchase another in future if things are sorted out with new releases.

Jul 15, 2021 5:37 PM in response to iTimC21

Nevermind. I recently posted an update saying the issue was fixed with the latest update. Nope. Premature. It's not.


My 30" Cinema Display, connected via a USB-C adapter, does not wake back up after the Mac goes to sleep (despite the power of the display still being on). My other display, a newer Phillips 27", wakes up every time. But for whatever reason it does not seem that the Mac can figure out how to detect the Cinema Display connected in the USB-C port.


What a disaster. I've given up. Can't believe Apple hasn't fixed this....


(PS I can't seem to find a way to delete my prior response on this thread. Possible?)

Jul 16, 2021 12:55 PM in response to iTimC21

Same with my macbook. As for my 2010 mac pro, it wont register the external displays and is now completely out of service because it doesn't have a. built in screen. Yet, I can't get apple to help me because it's 'obsolete'. But when I boot up the same drive on my macbook i still have external display issues.

Jul 16, 2021 10:51 PM in response to iTimC21

Since November 2019 the macOS-support for my fantastic EIZO 4K-Monitor is switching on and off randomly with every update.

Since 11.4 it's broken again and my 4K-Monitor stays black regardless if connected via HDMI or USB-C.

For I have a Mac Mini, this is an absolute No Go in 2021. Thank God I didn't sell my good, old Full HD Screen.

Also lagging Bluetooth which is annoying when using my Magic Trackpad, also WLAN connection-build issues.

This is all sub standard and feels like we're in the 90s.

Phone support one year ago was a comic experience.

And the engineers simply seem to not have much clue about writing clean and reliable operating system code that supports open standards.

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Big Sur 11.1 External Display Issues!

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